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Open nowPosted 2 days ago

ICT Service Manager

Marco R. Fuhrer Unternehmensberatung

Where
Emmen, LU, Switzerland
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Your applicationOpen nowICT Service ManagerMarco R. Fuhrer Unternehmensberatung · Emmen, LU, Switzerland

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Marco R. Fuhrer Unternehmensberatung's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: posted 2 days ago

The posting

Aufgaben IT-Service-Management aktiv mitgestalten - Business Services, Service-Portfolio, Service-Katalog, Budgetierung, Leistungsverrechnung und Provider-Management aufbauen und kontinuierlich weiterentwickeln. SLAs und OLAs definieren, verhandeln und überwachen - mit End-to-End-Verantwortung für stabile und zuverlässige IT-Services. Servicequalität sichern und verbessern - durch KPI-basiertes Monitoring, aussagekräftiges Reporting und enge Zusammenarbeit mit Fachbereichen, internen IT-Teams und externen Partnern. Service-Tools wie ServiceNow nutzen und weiterentwickeln - für effiziente Steuerung und hohe Transparenz. Management-Informationen auswerten - Optimierungspotenziale erkennen und Verbesserungen im Rahmen des Continual Service Improvement (CSI) anstossen. Die IT-Sourcing-Strategie mitgestalten - mit dem Ziel, Service-Exzellenz und Wirtschaftlichkeit nachhaltig zu stärken. Service-Kosten transparent machen - Kostenmodelle entwickeln und eine verursachergerechte Verrechnung sicherstellen. Servicekultur fördern - Teams befähigen, Wissen teilen und Veränderungen in der Organisation aktiv begleiten.

Anforderungen Abgeschlossenes Studium in (Wirtschafts-)Informatik, gleichwertige Ausbildung oder mehrjährige Berufserfahrung im IT-Serviceumfeld Fundierte Kenntnisse in ITIL-Prozessen (idealerweise ITIL Foundation oder höher) Erfahrung im IT-Service- oder Providermanagement Technisches Grundverständnis in gängigen IT-Infrastrukturen (Netzwerke, Server, Cloud, Endgeräte) Sehr gute Deutsch- und gute Englischkenntnisse in Wort und Schrift. Kommunikativer, engagierter und zuverlässiger Teamplayer mit ausgeprägter Service- und Kundenorientierung

Sprachen Sehr gute Deutsch- und gute Englischkenntnisse in Wort und Schrift.

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