Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 3 days ago

Desktop Services - Senior Technician

Marcus & Millichap258 open roles

Pay
$78,000 – $83,840 a year
Where
Calabasas, California, United States of America
Work mode
On site
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowDesktop Services - Senior TechnicianMarcus & Millichap · Calabasas, California, United States of America

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Marcus & Millichap's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

13.5% of postings close within 7 days. Measured by our own scanner across the market. Marcus & Millichap postings stay open a median of 14 days.

Share of postings closed within
  1. 2.3%1 day
  2. 4.6%3 days
  3. 13.5%7 days
  4. 21.8%14 days
  5. 36.6%30 days
  6. 58.9%60 days
This job: posted 3 days ago

Marcus & Millichap median: 14 days open

The posting

The Senior Desktop Services Technician provides advanced technical support and resolution services to end users across the organization. This position ensures timely and effective resolution of service requests related to computer hardware, software, and systems, contributing to a high standard of service excellence. This position collaborates closely with internal Information Services (IS) teams, corporate departments, and third-party vendors, and regularly interfaces with senior management and executive leadership. Responsibilities include troubleshooting, documentation, escalation, and active participation in team initiatives, while maintaining confidentiality and staying current with emerging technologies.

The base salary for this role is $78,000– $83,840 per year. Actual pay will be determined by factors such as education, experience, and job-related skills relevant to the role. Marcus & Millichap is a multi-state employer and posted salary ranges are provided in good faith for compliance with all relevant pay-transparency regulations. These ranges may not reflect potential compensation for positions based in other states or regions.

Responsibilities:

  • Deliver technical support for both complex and routine issues involving Microsoft applications, Windows, macOS, and a wide range of internal and third-party software tools.
  • Ensure seamless integration of desktop computers and related devices with systems such as file servers, email servers, conferencing platforms, and administrative tools.
  • Troubleshoot and resolve connectivity issues, cybersecurity escalations, printer malfunctions, and network permissions.
  • Respond to service requests via phone, email, and in-person within established Service Level Agreement (SLA) guidelines.
  • Document, track, and monitor issues; escalate when necessary to ensure timely resolution and customer satisfaction.
  • Apply sound judgment to escalate work orders beyond individual scope when appropriate.
  • Participate in weekly Desktop Services team meetings and contribute to team initiatives.
  • Maintain confidentiality of company and personnel information.
  • Stay current with emerging tools, systems, and best practices in the IS landscape to enhance support and service delivery.

May perform other duties as assigned.

Qualifications:

  • Three (3) years of experience in an information technology (IT) support role serving a large and distributed user base.
  • Bachelor’s degree or equivalent training and experience.
  • Proficiency in Microsoft applications and operating systems.
  • Strong organizational skills and attention to detail.
  • Excellent communication skills across email, phone, and in-person interactions.
  • Ability to work independently and manage multiple priorities in a fast-paced environment.
  • Ability to demonstrate a “customer first” approach and build effective working relationships.
  • Capable of lifting and/or carrying up to thirty-five (35) pounds.
  • Creative thinker with collaborative problem-solving skills.
  • Self-motivated and adaptable to a variety of work projects.
  • Technical certifications such as Information Technology Infrastructure Library (ITIL) Foundation, Help Desk Institute (HDI), CompTIA A+, Microsoft Certified Solutions Expert (MCSE), CompTIA Network+, or similar are desirable.

Marcus & Millichap offers a comprehensive benefits package designed to support employees’ health, well-being, and financial security. Eligible employees may have access to the following benefits, subject to the terms of applicable benefit plans:

• Health, dental, and vision insurance

• Paid time off and paid holidays

• 401(k) retirement plan with employer matching contributions

• Life and disability insurance

• Employee Assistance Program (EAP) and wellness resources

Benefits eligibility, coverage, and employer contributions may vary based on position, employment status, location, and length of service. This summary is provided for informational purposes only and does not constitute a guarantee of benefits. Additional details will be provided during the hiring process or upon request.

Marcus & Millichap does not currently sponsor, transfer, or renew employment visas. Candidates must be authorized to work in the United States on a permanent basis without employer sponsorship now or in the future.

We are an Equal Opportunity Employer and are committed to providing reasonable accommodation to qualified individuals with disabilities. If you need assistance with the application process or require a reasonable accommodation to perform the essential functions of this position, please contact us at [email protected].

Marcus & Millichap is an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic under federal, state, or local law.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Marcus & Millichap's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Marcus & Millichap's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Marcus & Millichap's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.