The posting
WE TAKE YOU ABOVE BEYOND
Take your passion to the next level and work alongside other masters of their craft to build a fulfilling and rewarding career at Marina Bay Sands.
Job Responsibilities
- Greeting guests warmly upon arrival and bid them a fond farewell upon departure.
- Ensure all guests are welcomed promptly, courteously, and professionally with eye contact and a smile.
- Engage with guests throughout the Fitness Club, including the gym area, to introduce services and facilities.
- Provide refreshments, drinks and towels as needed.
- Assist guests in connecting with Personal Trainers and wellness services.
- Respond to guest feedback and take timely, appropriate actions to enhance their experience.
- Recommend and promote Personal Training and wellness programs aligned with guest preferences.
- Follow up on bookings and arrangements on behalf of guests.
- Attend daily briefings to stay updated on Fitness Club activities and property information.
- Provide support to the Fitness Club team during peak hours and staff breaks.
- Ensure all cashiering functions are performed in accordance with MBS Hotel accounting SOP
- Maintain accurate records of guest queries, feedback, and departmental checklists.
- Maintain a clean and tidy environment in and around the Fitness Club.
- Conduct regular checks in locker rooms to ensure facilities are clean and in working condition.
- Ensure amenities, clean towels/linen are well-stocked and soiled items are cleared promptly.
- Coordinate with the Laundry Department for towel/linen collection and delivery.
- Guide guests on basic operations of cardio and strength equipment when required.
- Open and close the Fitness Club according to Operation Hours.
- Exemplify the OneMBS values and Above Beyond Mission in all interactions.
- Maintain a friendly, courteous, and professional demeanor with guests and colleagues.
- Foster effective relationships with team members and other departments.
- Demonstrate enthusiasm and a “can-do” attitude in daily tasks.
- Continuously learn about fitness, and wellness programs to better serve guests.
- Assist with the preparation and setup of equipment required for wellness classes, ensuring all items are clean, functional, and appropriately arranged prior to each session.
- Prepare the Fitness Club for guest use, ensuring set-ups conform to the departmental standards
- Provide and conduct prescribe fitness workout programs (individual and group classes/sessions) as directed
- Maintain and upkeep by ensuring the Fitness Equipment’s and its facilities are clean, safe, in good working conditions and organized
Job Requirements
Education & Certification
- Secondary education is preferred
Experience
- Prior experience of working in a professional environment
- Prior experience in Customer Services, hospitality, tourism, or the service industry will be an added advantage
Other Prerequisites
- Possess a refined and strong command of spoken and written English to communicate with our guest
- Always ensure a high standard of personal grooming and professional appearance
- Highly energetic and engaging individual with strong customer service and interpersonal skills
- Exceptional guest relations and communication skills
- High attention to details
- Ability to multi-task and work efficiently in a fast paced and luxury environment
- A team player and takes initiative to assist other Team Members when required
- Have faultless follow-through; and “Can Do” attitude and mindset
- Knowledge of Microsoft Windows/Outlook software’s
- Basic Cashiering and POS knowledge/experiences are preferred but not mandatory
- Be willing to work shifts including Public Holidays and Weekends
Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.
