The posting
Dometic is a global market leader in the mobile living industry. Millions of people around the world use Dometic products in outdoor, residential, and professional applications.
Our Marine organization is a trusted provider of innovative solutions for the worldwide boating and boat building industry, and we recently expanded our scope to lead the boating industry into an electrified future. Dometic has won numerous NMMA Innovation Awards over the years and we are always striving for new ways to make boating easier, safer, and more enjoyable.
We are on a journey of continuous growth – now looking for our next star – a passionate Manufacturing Quality Foundations Systems Lead. This position reports to Interim Director, Quality Assurance and will work in Vancouver, BC.
About the position
Dometic Marine’s headquarters are in Vancouver, British Columbia in Canada. The facility develops and manufactures hydraulic, electronic, and combustion-based products.
As Manufacturing Quality Foundations Systems Lead of the Vancouver team, you will build quality assurance into the company's production process through integration of YMC Monozukuri Principle Activities and to support internal and external audit activities. This role sits at the intersection of Quality, Manufacturing, and Customer Quality, ensuring that Yamaha (YMC) quality manufacturing principles are trained, applied, and sustained across the Vancouver facility and broader Marine Segment.
Reporting to the Interim Director of Quality Assurance, the Quality Foundations Systems Lead serves as the site's certified Yamaha (YMUS) Principle Activities trainer, develops and delivers Monozukuri training materials, and provides QA support on legacy hydraulic product defects to help reduce cost-of-quality KPIs. The role is also the primary quality customer interface for key accounts and acts as the sole General Dynamics Land Systems Inspector Delegate. This is a highly cross-functional role requiring comprehensive knowledge of production, quality systems, and customer requirements.
Your main responsibilities
- YMC Monozukuri Principle Activities & TrainingServe as a Yamaha (YMUS) certified Principle Activities trainer, training all Dometic staff in the YMC quality manufacturing system. Develop Monozukuri Principle Activities training materials for Vancouver internal, Vancouver external, and Marine Segment audiences. Lead weekly DPS Make Rule Book and Principle Activities training sessions. Conduct monthly and semiannual Monozukuri Level Evaluations, including the semiannual Yamaha audit. Deliver quality onboarding for new hires and co-op students on a semiannual basis.
- Product Quality & Customer SupportProvide QA support for external and internal defects on legacy hydraulic products (helm, pivot, hose, kitting) to help decrease the cost of quality KPI, including external warranty data. Respond daily to warranty findings and implement corrective fixes to production. Respond weekly to customer quality concerns. Act as the quality customer interface for Mercury, YMC/YMUS, Volvo, and Honda.
- Audit, Inspection & CompliancePerform GP12 inspections as required. Support annual ISO 9001 audit activities. Perform daily operations quality control (firefighting) to maintain production flow.
What do we offer?
You are offered an interesting role in a dynamic, fast paced and global environment with great opportunities to grow and take on new challenges. The growth at Dometic is continuous – which gives you great possibilities to evolve with the company.
- Medical/Dental/Vision Insurance
- Employee Assistance Program (EAP)
- Disability insurance (STD/LTD)
- Retirement Programs (RSP and Company Pension Plan)
- Paid Vacation
- Statutory Holidays
- Free on-site parking
- Paid maternity/paternity leave
- Tuition and Professional Designation dues assistance
- Employee discounts on our incredible products
- Company events
- Opportunities to make an impact
A suitable background would bring demonstrated success in manufacturing environment. Additionally, they will have acquired the following qualifications and experiences:
- Bachelor's degree or diploma in a related engineering, quality, or manufacturing discipline, or equivalent combination of education and experience.
- Yamaha (YMUS) Principle Activities certification, or willingness and ability to obtain certification.
- Experience in quality assurance, manufacturing quality systems, or a related engineering discipline within a manufacturing environment.
- Familiarity with Lean/Monozukuri principles, ISO 9001, and structured audit processes.
- Experience supporting warranty analysis, root cause investigation, and corrective action on legacy or in-production hardware.
- Experience acting as a quality liaison with external customers or regulatory/inspection bodies.
- Proficiency with Microsoft Excel, Word, and PowerPoint for reporting, documentation, and training material development.
- Manufacturing & Product QualityDeep, hands-on understanding of manufacturing quality within a production environment, including how quality is built into the process rather than inspected in after the fact. This includes working knowledge of Yamaha (YMC) Monozukuri principles, Lean manufacturing fundamentals, and ISO 9001 quality systems, along with the ability to identify process-level defect sources, drive containment, and implement corrective actions on the shop floor. Comfortable working directly with Operations to resolve day-to-day quality issues (firefighting) while also building the longer-term training and process discipline that prevents recurrence.
- Customer QualitySkilled at representing quality to external customers and acting as a trusted technical point of contact for accounts such as Mercury, YMC/YMUS, Volvo, and Honda, as well as regulatory/inspection bodies such as General Dynamics Land Systems. This requires the ability to interpret and respond to customer quality concerns and warranty findings, communicate root cause and corrective action clearly to non-internal audiences, and manage the relationship professionally even when delivering difficult news. Includes experience supporting customer audits, inspections (e.g., GP12), and ongoing performance reporting.
- Product Development & NPIAbility to support quality throughout the product lifecycle, from legacy product sustaining (helm, pivot, hose, kitting) through new product introduction. This includes working cross-functionally with Design Engineering during development to build quality and manufacturability considerations into new designs, supporting early-stage risk identification, and ensuring quality processes and documentation are in place before a product transitions into full production. Familiarity with how engineering changes and process improvements affect an in-production or newly launched product is essential.
- AnalyticsComfortable working with data to track and improve quality performance, including monitoring cost-of-quality KPIs, external warranty data, and Monozukuri Level Evaluation results over time. Able to build and maintain reporting (e.g., in Excel) that surfaces trends, aging issues, and training/adoption gaps to leadership, and to use that data to prioritize where training, process changes, or corrective action will have the greatest impact. Strong attention to detail when analyzing defect data to distinguish root cause from symptoms.
To be successful in this role, we believe that you possess the following skills, competencies & characteristics:
- Strong written and verbal communication and training skills, with the ability to engage both internal staff and external customers.
- Comfortable working cross-functionally across production, engineering, and customer-facing teams.
- Detail-oriented, with a track record of driving down cost-of-quality issues and resolving field defects.
- Able to manage competing daily priorities, from firefighting production issues to long-term training program development.
And of course – our Core Values
To thrive and succeed in this role, you understand the importance of our core values – Together We build our future, We play to win, We embrace change and We walk the talk; these values reflect the heart and soul of Dometic and they define what it takes to work here and how we do things.
Are you our next star? Then we would love to see your application.
Dometic is passionate about building together an inclusive and equitable working environment, that respects individual strengths, views, and experiences. We believe that diversity enables us to thrive across our differences. Be yourself and join us!
Dometic is proud to be an equal opportunity employer. Dometic evaluates qualified applicants without regard to race, color, religion, age, gender, national origin, disability status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
