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Open nowPosted 308 days ago

Strategy & Ops

marlo2 open roles

Pay
$95,000 – $150,000 a yearly
Where
San Francisco, CA
Work mode
On site
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Your applicationOpen nowStrategy & Opsmarlo · San Francisco, CA

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on marlo's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

11.5% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.0%1 day
  2. 4.3%3 days
  3. 11.5%7 days
  4. 18.1%14 days
  5. 35.6%30 days
  6. 44.6%60 days
This job: posted 308 days ago

The posting

Overview

Marlo is the intelligence layer for the creator economy. We help talent managers, agencies, and creators run brand deals, gifting, and events without drowning in inbox chaos. Marlo connects directly to email, learns how teams actually work, and drafts responses that are accurate, fast, and human.

We’re venture-backed, early-stage, and scaling fast with real customer pull. If you like systems, ambiguity, and being close to customers, you’ll feel at home.

Join us to modernize how the creator economy operates.

Role

We’re looking for a strategy & ops lead to own how customers experience Marlo from first touch through long-term adoption. This role sits at the intersection of go-to-market, onboarding, and customer success, with full ownership over execution and outcomes.

In this role, you will:

  • Own customer onboarding end-to-end: Lead customers from kickoff to value realization, ensuring fast, consistent activation across teams and use cases
  • Operate as the day-to-day customer partner: Support live customers, unblock issues, and proactively drive adoption and retention
  • Build and tighten systems: Turn messy, real-world workflows into scalable onboarding, support, and GTM processes
  • Translate customer reality into engineering leverage: Partner closely with the CEO, CTO to turn feedback, edge cases, and usage patterns into improvements that ship
  • Track customer health and performance: Monitor usage, engagement, and expansion signals to inform retention, renewals, and growth opportunities

Requirements

  • 3-5 years of customer success, GTM ops, sales ops, business ops, or startup operations
  • Strong understanding of go-to-market strategies and customer experience
  • Excellent communication and interpersonal skills
  • Ability to work collaboratively in a team environment
  • SQL, Excel, Python familiarity a plus
  • In-person in San Francisco: We believe in high-bandwidth collaboration and building software with soul
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  1. A CV for this posting

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  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on marlo's form

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    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

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3×

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