The posting
Job Description
POSITION SUMMARY
Administrative & Records Management
- Enter, update, and retrieve information from computer databases and tracking systems to maintain accurate records, files, maintenance requests, audit documentation, and compliance data.
- Prepare letters, reports, memos, presentations, spreadsheets, and other business documents using Microsoft Office applications.
- Create, maintain, and manage both electronic and paper-based filing systems for maintenance records, audits, inspections, compliance reports, service contracts, and operational documentation.
- Compile, copy, sort, scan, upload, and file records related to maintenance activities, business transactions, audits, and hotel operations.
- Handle incoming and outgoing correspondence and ensure timely distribution of information to relevant departments.
- Operate standard office equipment and utilize computer systems to enter, track, and locate work-related information efficiently.
- Develop and maintain trackers for preventative maintenance schedules, upcoming audits, compliance deadlines, inspections, projects, and events to ensure timely completion and follow-up.
- Monitor and update audit and compliance portals, ensuring all evidence and required documentation are uploaded accurately and within prescribed deadlines.
General Responsibilities
- Follow all company policies, procedures, and Marriott brand standards.
- Ensure a professional appearance and maintain the confidentiality of proprietary and sensitive business information.
- Support the hotel's commitment to exceptional guest service by welcoming and assisting guests in accordance with company service standards.
- Anticipate and respond to guest, associate, and departmental needs in a professional and timely manner.
- Communicate effectively using clear and professional verbal and written communication.
- Develop and maintain positive working relationships with associates across all departments to achieve common goals.
- Support hotel initiatives, quality assurance programs, audits, inspections, and operational excellence projects.
- Assist individuals with disabilities and contribute to a safe and inclusive environment.
- Perform other reasonable duties as assigned by the Maintenance Manager, Operations Manager, or Hotel Leadership Team.
- Move, lift, carry, push, and pull items weighing up to 10 pounds without assistance when required.
Qualifications
- Grade 12 (Matric) is essential.
- Diploma or Certificate in Business Administration, Office Administration, Facilities Management, Hospitality Management, or a related field will be advantageous.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
- Valid driver's license will be advantageous.
Experience
- Minimum of 2-3 years' administrative experience, preferably within hospitality, facilities management, property maintenance, operations, or compliance environments.
- Experience in maintaining records, filing systems, trackers, and administrative databases.
- Experience coordinating audits, compliance activities, or quality assurance processes will be advantageous.
- Previous experience working with maintenance management systems, audit platforms, or hotel operational systems is preferred.
- Proven ability to manage multiple priorities, deadlines, and projects simultaneously.
- Experience in compiling reports and preparing professional business correspondence.
Knowledge, Skills & Competencies
- Excellent organizational and time-management skills.
- Strong attention to detail and accuracy.
- Advanced administrative and document management skills.
- Strong analytical and problem-solving abilities.
- Exceptional verbal and written communication skills.
- Ability to maintain confidentiality and exercise discretion.
- Ability to work independently and collaboratively across departments.
- Strong customer service orientation and professional demeanor.
- Ability to monitor compliance requirements and ensure timely follow-up on action plans.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Protea Hotels by Marriott® is the leading hospitality brand in Africa and one of the most widely recognized hospitality brands on the continent, with over 60 hotels across South Africa, Zambia, Nigeria, Namibia, Tanzania and Uganda. If you have a passion for delivering every guest a personalized service experience and desire to be part of the ‘Coolest Hotel Brand in South Africa’, join the Protea Hotels by Marriott® team today! In joining Protea Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing globalteam, and become the best version of you.
