The posting
Position Overview:
The Night Staff at theCrisis Shelter is responsible for ensuring the safety, well-being, and supportof residents who had experienced family violence. This role involves monitoring the shelterenvironment, providing emotional and practical support to clients, managing anycrises that may arise, and performing necessary administrative tasks. NightStaff must demonstrate empathy, remain calm in stressful situations, and ensurethat the shelter operates smoothly during the nighttime hours.
Key Responsibilities:
Client Support & Care:
- Provide support and a listening ear to individuals in need, ensuring a safe and respectful environment.
- Conduct regular checks on clients, ensuring that they are resting in their rooms. If they are talking or watching movies on devices loudly, to invite them to talk or view movies in the Dining Room.
- Assist clients in resolving immediate challenges, offering resources, and connecting them with daytime staff for ongoing support.
- To welcome new residents and prepare the rooms where necessary.
- To care of the sick residents and attend to their practical needs where necessary.
· Crisis Management:
- Respond to emergencies, de-escalate potential conflicts, and intervene as needed to ensure safety and stability within the shelter.
- Report to Residential Manager immediately when the opportunity arose.
- Notify appropriate emergency services (police, fire, medical) when necessary.
- To inculcate and reinforce the Centre’s rules to residents and manage disciplinary situations in a safe objective and sensitive manner.
- To attend to any emergencies/crisis that may arise and alert the Residential Manager when necessary.
Shelter Security & Safety:
- Monitor shelter premises, ensuring all doors are secured by 10.30pm, and that no unauthorized individuals enter the shelter.
- Complete security rounds at regular intervals to ensure client safety and that all shelter areas remain secure and orderly from 12am to 6am at every 2 hour interval. For House 1, physical checks are needed. For House 2, please view from the CCTV in the General Office.
- To sign residents in/out in the Residents’ Management System.
- To answer incoming calls in the night.
Facility Maintenance & Cleanliness:
- Ensure House 1, House 2, Counselling area, common areas, toilets, and empty rooms are kept clean with dusting, wiping, sweeping and mopping.
- Address any maintenance issues and communicate them to management or relevant staff.
- Check on expiry dates of food items.
- To maintain cleanliness of refrigerators by clearing expired items, throwing out items that are no longer being used, wiping and cleaning any food stains.
- To ensure residents store perishable food in the refrigerators.
- To help in sorting the donations-in-kind according to expiry date.
- To water the plants along the corridor and sweep the area clean of leaves and other dirt.
Documentation & Reporting:
- Maintain accurate and detailed logs of incidents, client interactions, shelter operations, and any issues or emergencies.
- Complete shift reports and ensure all relevant information is passed on to the day time team.
- Document any relevant client behaviours, progress, or concerns for future reference.
- Record in the Staff Communication Log every 2 hours from 12am to 6pm observations of the movement of the residents during that period.
- Do up the Daily Attendance Record at 10.30pm and 7.00am.
Collaboration with Day Staff:
- Communicate important information to day staff, ensuring continuity of care for shelter residents.
- Assist with handovers at the start or end of the shift, providing updates on client needs, incidents, or issues.
- To assist and cover duties of other staff when required due to staff’s absence from illness, leave and emergencies.
Professional Code of Conduct
o This must be maintained at all times by having :
a) An appropriate dress codes
b) An appropriate channel of communication with staff
c) Establishing clear boundaries with residents
Other Matters
o To carry out duties as and when assigned by the Residential Manager.
Requirements:
o Social Service Assistant should have at least a GCE "O" / GCE "A"／Diploma with at least 1 year of relevant working experience will be an advantage.
o Good communication and interpersonal skills – able to relate easily to other people, particularly children/ youths, and to form positive working relationships.
o To be aware of the needs to maintain a protective and nurturing environment for children/youths who have experienced trauma in their lives.
o Able to commit 4 days work-week, including 1 weekend.
As this is a female crisis shelter home, only female candidates are welcome to apply.
