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Open nowPosted 7 days ago

Universal Banker.Egypt- Distribution - Katameya Branch.Retail Banking

Mashreq312 open roles

Where
Egypt
Work mode
On site
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Your applicationOpen nowUniversal Banker.Egypt- Distribution - Katameya Branch.Retail BankingMashreq · Egypt

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Mashreq's own form.

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The clock on this job

Early applications get read.

13.4% of postings close within 7 days. Measured by our own scanner across the market. Mashreq postings stay open a median of 19 days.

Share of postings closed within
  1. 2.2%1 day
  2. 4.6%3 days
  3. 13.4%7 days
  4. 21.6%14 days
  5. 36.2%30 days
  6. 59.0%60 days
This job: posted 7 days ago

Mashreq median: 19 days open

The posting

Job Description

Key Result Areas

  • Manage cash transactions through Teller counters at the new branch model.
  • Strive towards managing customer expectation for each interaction.
  • Minimize customer attrition and reduce liability & service application rejections.
  • Customer acquisition through sales to walk-ins
  • Take ownership of customer complaints and take them to resolution.
  • Introduce & educate customers on the use of Bank alternative Channels & new digital technologies.
  • UBO will be responsible for the achievement of KPI’s on personal Banking Products as well as cross selling other segment Products.

Operating Environment, Framework and Boundaries, Working Relationships

  • Ensure compliance to policies and processes targeting “Zero” operational losses.
  • Improve on service levels at the branch and take ownership of customer complaint for resolution.
  • The UBO will have to handle customer with different demographics, without any bias on nationality, income or race.
  • UBO is expected to work amicably with all support units and CCU and DBC to deliver a fulfilling experience without Channel disparity.
  • The UBO is required to maintain good working relationships with clients to ensure in-depth understanding of the client’s business to achieve PB, & MG objectives.

Problem Solving

  • The UBO will have to deal with unstructured and complex customer problems related to the Bank (not restricted to the Branch).
  • UBO has to deal with all financial transactions problems whether cash shortage or excess or possibility of frauds.
  • Taking ownership of customer problems and handling it till final resolution through coordinating with other partners.
  • UBO has to log every customer complaint, inquiries and forward to Right Unit.

Decision Making Authority & Responsibility

  • The UBO will be empowered to take decision on financial and non-financial issues of the customer (i.e. financial empowerment for waivers of charges on customer account).
  • UBO will be empowered to put recommendations for changes in processes which may lead to reduction in cycle time, cost reduction and customer satisfaction.

Knowledge, Skills and Experience

  • Thorough knowledge of Retail Banking products, processes services and policies. Banking
  • University Graduate with 2-3 years of Branch Banking experience.
  • Candidate must between the age group of 23-30 years.
  • Preferred candidate must have banking experience a minimum of 2 years
  • Computer literacy and tech savvy.
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