The posting
Site: Brigham and Women's Faulkner Hospital, Inc.
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
Schedule: Saturday & Sunday | 3:00 PM - 7:00 PM
Position Summary
Under the direction of the Registered Dietitian and Clinical Nutrition Manager, the Cafeteria Worker/Nutrition Assistant provides high-quality, patient-focused nutrition support and meal service. This role is responsible for assisting patients with menu selections, ensuring compliance with prescribed diets, supporting meal delivery operations, and maintaining excellent customer service standards. The successful candidate will work collaboratively with clinical and food service teams to help deliver safe, accurate, and personalized nutritional care while upholding all hospital and departmental policies.
Patient Contact: Yes
Qualifications
Essential Responsibilities
- Assist patients with menu selections while ensuring compliance with prescribed dietary restrictions.
- Adjust meal selections based on physician, dietitian, or nursing instructions.
- Ensure patients receive meals and nourishment as ordered and notify nursing staff of any concerns.
- Answer telephone calls and respond to requests according to department guidelines.
- Process orders for nutritional supplements and enteral nutrition products.
- Support meal delivery, tray setup, and tray retrieval processes.
- Complete regular and therapeutic diet menus in accordance with established standards of care.
- Assist tray line operations and food service supervisors as needed.
- Monitor and document calorie counts and meal intake information.
- Conduct meal rounds and tray assessments as assigned.
- Address and resolve patient service issues and concerns promptly.
- Communicate effectively with clinical and production teams regarding patient needs, special requests, and diet education requirements.
- Maintain department standards for food quality, safety, sanitation, and customer service.
- Attend department meetings, in-services, and required training sessions.
- Uphold all hospital and departmental policies, procedures, and service standards.
Qualifications
Education
- High School Diploma or GED preferred.
- Relevant experience may be considered in lieu of formal education.
Experience
- Previous healthcare, hospital, or patient-facing experience preferred.
- Customer service experience, including telephone communication, preferred.
- Food service, hospitality, cafeteria, or nutrition services experience is a plus.
Knowledge, Skills & Abilities
- Commitment to delivering outstanding customer service and patient care.
- Ability to read, write, and communicate effectively in English.
- Strong interpersonal and communication skills.
- Ability to manage multiple tasks in a fast-paced environment.
- Basic computer proficiency and ability to navigate hospital systems and software.
- Ability to operate safely within a food service environment.
- Ability to push food carts and transport meal trays throughout the facility.
- Strong attention to detail and ability to follow dietary and meal service guidelines.
- Ability to work collaboratively with patients, families, nursing staff, dietitians, and food service team members.
Additional Job Details (if applicable)
Physical Requirements
- Standing Frequently
- Walking Frequently
- Lifting Occasionally
- Carrying Occasionally
- Pushing Occasionally
- Pulling Occasionally
- Balancing Frequently
- Stooping Occasionally
- Kneeling Occasionally
- Crouching Occasionally
- Reaching Occasionally
- Feeling Constantly
- Vision - Far Constantly
- Vision - Near Constantly
- Talking Constantly
- Hearing Constantly
Remote Type
Onsite
Work Location
1153 Centre Street
Scheduled Weekly Hours
8
Employee Type
Regular
Work Shift
Evening (United States of America)
Pay Range
$19.00 - $25.56/Hourly
Grade
SF1001
At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.
EEO Statement:
2810 Brigham and Women's Faulkner Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
