The posting
Site: Wentworth-Douglass Hospital
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
8 am -8 pm - As Needed Salary Range: $20.99 -$38.98. Pay is based on experience.
Summary
Provides a safe and secure environment for patients, visitors, and employees by enforcing hospital security regulations and continuously monitoring assigned areas for potential safety hazards and unusual occurrences. Investigates complaints and potential criminal conduct, provides protective services, and assists with patient restraint when necessary. Demonstrates excellent customer service skills and maintains a professional, approachable presence throughout the hospital. When applicable, responsible for the arrest of criminal suspects under the authority of a State Special Police license.
Does this position require Patient Care?
No
Essential Functions Patrols assigned areas, giving particular attention to locations where security concerns or incidents have previously occurred. Identifies unsafe conditions and improperly secured areas or property to help prevent theft, injuries, and damage to hospital property and to protect patients, visitors, and employees. Maintains strict confidentiality and safeguards sensitive information at all times. Investigates thefts, shortages, and other complaints involving potential criminal misconduct by interviewing individuals involved in specific incidents. Notifies appropriate law enforcement agencies of potential or actual civil or criminal misconduct and detains suspicious individuals as appropriate. When authorized, makes arrests and participates in subsequent court proceedings as required. Prepares and submits complete and accurate written reports and maintains detailed incident log entries. Keeps the Security Supervisor informed of significant incidents and developments. Maintains accountability for valuables, property, and evidence placed in custody; ensures proper safekeeping and maintains all required documentation. Performs dispatcher duties utilizing integrated security systems. Dispatches personnel by radio to respond to incidents and requests for assistance and maintains appropriate documentation. Assists with workplace violence and domestic violence incidents; responds to medical emergencies; assists with patient restraints when authorized; provides protection for dignitaries; and controls pedestrian and vehicular traffic as needed. Participates in departmental committees, task forces, and teams as assigned or voluntar
Qualifications
Education Bachelor's Degree Criminal Justice preferred
Can this role accept experience in lieu of a degree? No
Licenses and Credentials Class D Passenger Vehicle Driver's License [State License] - Generic - HR Only preferred Basic Life Support [BLS Certification] - Data Conversion - Various Issuers preferred Basic Officer Certification [CHSO] - International Association for Healthcare Security and Safety preferred Supervisory Certification [CHSS] - International Association for Healthcare Security and Safety preferred Personal Drivers License (New Hampshire) - New Hampshire Division of Motor Vehicles preferred MGH Security RMV Check/Registry of Motor Vehicles Driving Report - MGB Internal preferred
Experience Experience in hospital, security/police, emergency medical or customer services 3-5 years preferred
Knowledge, Skills and Abilities - Strong interpersonal communication and customer service skills. Recognize, acknowledge, respect, and effectively interact with all people, establish positive relationships, and gain the trust and respect of others. - Ability to deal with and effectively de-escalate anxious/stressed people and manage aggression. - Works effectively both independently and in teams. Able to multitask. - Strong problem-solving skills. - Critical and analytical thinking, good judgment, prioritization, industriousness, and creative solutions for positive outcomes. - Customer service skills: accessible, energetic, concerned, empathetic, positive attitude, collaborative, and flexible. - Displays a positive image, tact, and diplomacy, actively listens, and articulates effectively. - Demonstrates the understanding of community policing, risk analysis, and crime prevention concepts and practices. - Strong writing skills to provide and maintain documentation to support data. - Intermediate computer skills: typing and use of database software.
Additional Job Details (if applicable)
Physical RequirementsStanding Frequently (34-66%) Walking Frequently (34-66%) Sitting Occasionally (3-33%) Lifting Frequently (34-66%) 35lbs+ (w/assisted device) Carrying Frequently (34-66%) 20lbs - 35lbs Pushing Occasionally (3-33%) Pulling Occasionally (3-33%) Climbing Rarely (Less than 2%) Balancing Frequently (34-66%) Stooping Occasionally (3-33%) Kneeling Occasionally (3-33%) Crouching Occasionally (3-33%) Crawling Rarely (Less than 2%) Reaching Frequently (34-66%) Gross Manipulation (Handling) Frequently (34-66%) Fine Manipulation (Fingering) Frequently (34-66%) Feeling Constantly (67-100%) Foot Use Rarely (Less than 2%) Vision - Far Constantly (67-100%) Vision - Near Constantly (67-100%) Talking Constantly (67-100%) Hearing Constantly (67-100%)
Remote Type
Onsite
Work Location
789 Central Avenue
Scheduled Weekly Hours
0
Employee Type
Per Diem
Work Shift
Day (United States of America)
Pay Range
$20.99 - $29.99/Hourly
Grade
5
At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.
EEO Statement:
1810 Wentworth-Douglass Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
