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Open nowPosted 27 hours ago

New Business Manager - Life Insurance

MassMutual Great Lakes3 open roles

Pay
$75,000 a year
Where
Southfield, MI, US
Work mode
On site
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Your applicationOpen nowNew Business Manager - Life InsuranceMassMutual Great Lakes · Southfield, MI, US

  1. YouYes, apply to this one.

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  4. CV RocketApplied on MassMutual Great Lakes's own form.

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The clock on this job

Early applications get read.

13.9% of postings close within 7 days. Measured by our own scanner across the market. MassMutual Great Lakes postings stay open a median of 4 days.

Share of postings closed within
  1. 2.2%1 day
  2. 4.7%3 days
  3. 13.9%7 days
  4. 22.4%14 days
  5. 38.1%30 days
  6. 59.0%60 days
This job: posted 27 hours ago

MassMutual Great Lakes median: 4 days open

The posting

New Business Manager - Life Insurance

About the role

MassMutual Great Lakes is looking for a New Business Manager to lead our New Business Consultants and move life, annuity, disability, and long-term care cases from application to issue. You’ll be the go-to underwriting resource for our career and brokerage advisors, working closely with the Senior Vice President, Operations and the Director of Advanced Case Solutions & Brokerage.

If you know life underwriting inside and out and enjoy building strong teams and better processes, this is your chance to make a real impact.

Key Responsibilities

New Business & Underwriting - Life, Annuities, Disability, and Long-Term Care

  • Lead, mentor and empower New Business Consultants to serve as Advisor advocates with the Home Office to provide the best offer for the end client and resolve complex case concerns.
  • Proactively managing Other Than Applied For (OTAF) offers, assessing additional requirement requests, and maintaining ownership of assigned cases.
  • Lead and contribute to initiatives aimed at optimizing operational efficiency and enhancing the overall advisor experience through improved workflows, system utilization, and documented procedures.
  • Oversee all new business cases to ensure clear ownership, timely processing, active follow-up, and consistent service standards across the team.
  • Monitor case volume, aging, cycle times, processing accuracy, and workflow bottlenecks; review results regularly and implement corrective actions.
  • Balance Consultant workloads, establish individual accountability, coach team performance, and evaluate staffing and training needs.
  • Maintain and improve standard operating procedures (SOPs); identify recurring submission errors and workflow inefficiencies and implement practical improvements to advisor service.
  • Team accountability for the following processes and service standards:Review and process applications within 24 hours, ensuring accuracy, completeness, and compliance with submission requirements. Communicate promptly with advisors on corrections, status updates, submission requirements, and clear next steps; resolve or escalate advisor concerns. Manage medical requirements, policy assembly, and document submissions within set timelines, coordinating with carriers, Home Office, and large-case support as needed. Maintain real-time updates in the Client Management System throughout underwriting and processing, including assigned owner, case status, next action, and follow-up date.
  • Follow up daily on pending or Not In Good Order business; coordinate with underwriters and case managers to resolve outstanding requirements and prevent delays.
  • Enhance new Advisors' field underwriting expertise through tailored individual coaching and group training sessions, including guidance on recurring submission errors.

Design Center Support - Advisors and Brokers

  • Collaborate with the Director of Advanced Case Solutions & Brokerage as a resource on navigating the underwriting process and advisor experience.

Required Qualifications

  • A minimum of 3 years’ experience in new business processing.
  • Team leadership experience in a former role.
  • Strong understanding of medical impairments.
  • Solid knowledge of life and annuity products and case design concepts.
  • Proficient in Microsoft Office Suite and navigates multiple systems with ease.

Preferred Qualifications

  • Disability income and long-term care new business experience.
  • Career agency, BGA, or carrier new business experience (MassMutual a plus).
  • Industry designations such as FLMI, ACS, or ALU, or progress toward one.

How You Work

  • A strong commitment to quality and exceptional attention to detail.
  • A clear and proactive communicator, capable of collaborating across functions and roles.
  • A dedicated team player with a positive, caring attitude and a client-first mindset.
  • A passion for research, problem-solving, and continuous improvement, paired with outstanding organizational and time management skills.
  • Open and committed to professional development, including obtaining any preferred licenses or registrations needed for growth within the firm.

Our Core Values

  • Excellence in Everything – Strives to be the first and only resource others turn to.
  • Servant Leadership – Leads by prioritizing the needs and success of others.
  • Innovation – Proactively creates better solutions rather than waiting for them.
  • Reliability – Delivers on every commitment without exception.
  • Mindset of Abundance – Focuses on growth through the elevation and success of others.

Compensation and Benefits

Our competitive compensation and comprehensive benefits are designed to support your lifestyle, health, and future.

  • Comprehensive benefits package, including Medical, Dental, and Vision Insurance.
  • Paid Time Off: 15 days per year.
  • Life and Disability Plans (optional).
  • 401(k) with up to a 4% match.
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