The posting
Founded in 1966, Masters Insurance has grown into one of Ontario’s largest and most trusted independent brokerages. We specialize in tailored insurance and surety solutions for the construction industry, built on a foundation of strong client advocacy and longstanding industry partnerships.
Driven by our core values of integrity, care, innovation, and exceptional service, we are dedicated to safeguarding our clients' interests and ensuring their peace of mind.
Our extensive services cover personal and commercial insurance, group benefits, as well as life, estate, and investment solutions. With offices in Toronto, Hamilton, Ottawa, Windsor, New York, and Florida, our skilled team partners with top insurers to provide tailored coverage options and prompt, reliable claims support.
Position Summary
This position will provide administrative support to Life Insurance Advisors, requiring excellent interpersonal and multitasking skills to help service a very active book of business. The successful candidate must be well organized, flexible, and enjoy the administrative challenges of working with a high- performing team in a fast-paced environment.
Benefits
- Competitive compensation package
- Generous health and dental benefits program, including Healthcare Spending Account
- Robust Group Retirement Savings program with company matching
- Reimbursements of license fees and professional membership dues
- Full support of continuing education and growth opportunities, including career mentorship with senior management
- Epic year-round employee events!
- Opportunities to give back to our communities through philanthropic programs
- Membership to an exclusive employee discount program
- Discounts on gym memberships and select local retailers
- Hybrid work schedule that supports work-life balance
Key Accountabilities
- Submit life, disability and critical illness insurance applications to insurance companies
- Place order for all necessary insurance policy underwriting requirements
- Proactively follow up on all pending cases to ensure company service standards are met
- Ensure that all policy issuance and settlement processing steps are carried out in a timely and compliant manner
- Prepare insurance carrier illustrations, proposals, applications and other policy-related documents for clients
- Ability to confidently interact with and support clients regarding Vitality status, benefits, and rewards, including explaining program features and resolving basic inquiries
- Provide Advisors with updates on ongoing policy cases
- Identify potential concerns/issues and assist Advisors with solutions
- Provide quotations for proposed policy changes
- Respond to client calls and answer queries relating to coverage and billing
- Resolve issues regarding client premiums, account reconciliation, and other issues as they arise
- Maintain hardcopy and electronic client files
- Provide backup to team members during periods of absence
- Prepare annual commission report for auditors
- Perform other related duties and special projects, as required
Candidate Skills & Qualifications
- Experience and product knowledge in Life, Critical Illness, and Disability insurance is preferred, including familiarity with insurance terminology, carrier products, software, and websites.
- Minimum of 3+ years of administrative experience in the life insurance industry.
- Candidates without direct product experience must demonstrate exceptional soft skills, including friendliness, professionalism, and polished verbal and written communication, along with strong linguistic and digital capabilities.
- Strong eagerness to learn, adaptability, and motivation to grow and build a long-term career with Masters.
- Ideal candidate is enthusiastic and positive about learning, collaborating, and mentoring on ways to improve our service and knowledge, through proactive interaction with colleagues and managers.
- Proactively seek and share and challenge existing protocols wherever they believe there's room for improvement. New ideas are welcome!
- Genuine interest in helping improve and modernize the servicing platform.
- Advanced proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook), with proven attention to detail and accurate data entry skills.
- Excellent organizational skills and effective time management abilities.
- Life License (LLQP), or willingness to obtain within one year of continuous employment.
Masters Insurance Limited is an equal opportunity employer dedicated to fostering an inclusive and accessible workplace. We are committed to accommodating the needs of applicants in compliance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act at every stage of the recruitment and selection process. If you require accommodation, please contact us at cclare @mastersinsurance.com.
Masters Insurance takes a fair and transparent, market-based approach to compensation. We recognize that experience and expertise can vary, and we encourage qualified candidates to apply even if their experience or compensation expectations fall outside the stated range. Final offers are determined based on qualifications, experience, skills, and internal equity to ensure consistency and fairness.
