The posting
At Materialise Medical, we believe that better healthcare starts with solutions designed around the individual patient. If you’re passionate about bringing personalized care to every patient, you’ll love being a part of this team. Through the technology we develop, researchers, engineers, and clinicians are revolutionizing personalized treatment — helping improve and save lives daily.
This position involves supporting surgical cases in the cranio-maxillofacial (CMF) field by conducting web meetings with surgeons, virtually planning procedures, and overseeing the design process of surgical guides, implants, and models to transfer a virtual plan to an operative reality. This role will involve the study of relevant anatomical and medical subjects, training of software platforms and case processing tools, and exposure to quality, regulatory, and manufacturing systems to ensure a high standard is met throughout the process of managing a case.
Responsibilities
- Project / Case Management
Prioritize tasks daily among projects of varying lead time and complexity. Navigate a fast-paced work environment with a proactive mindset and efficient task management. Ensure deadlines are met on a daily basis and timelines are being assessed and managed as necessary in a fluid environment.
- Clinical Support and Interaction with Customers
Build relationships with surgeons from various fields by providing a strong customer experience via web meetings, phone calls, emails, etc during case processing. Become a trusted resource with external parties by setting proper expectations, providing prompt service, and delivering committed results.
- Software Training & Development
Learn proprietary software platforms that support cases from start to finish, including image processing, data preparation, surgical planning, design, and production. Contribute to the iterative process of improving both software and protocols to optimize internal workflows.
- Travel & In Person Support
Travel to customer sites and trade shows to promote and support our products. Meet with external partners and clinicians to gather feedback and understand what market realities may demand from our offerings. Attend procedures in the OR to gain first hand experience and look for ways to further innovate our solutions and improve patient care.
Profile
- Bachelor’s degree required, engineering degree preferred
- 2-5 years of experience supporting medical professionals preferred
- Ability to establish rapport, guide customers, and set expectations
- Excellent computer skills required
- Highly motivated self-starter with excellent organizational ability
- Superior communication skills, both verbal and written
Compensation, Benefits & Application Information
Pay Range: $57,784 - $86,400 USD. Individual pay range will be based on relevant experience, skills, qualifications, and internal equity. This range reflects the base salary, excluding additional compensation and benefits.
Additional Compensation: Eligible for a quarterly incentive bonus, subject to terms of the appliable incentive plan.
Benefits: Eligible employees are offered the following benefits, subject to applicable plan terms and company policies:
- Medical and prescription drug
- Dental
- Vision
- HSA
- FSA
- 401(k) retirement savings plans
- Basic and voluntary life and AD&D; and short-term and long-term disability insurance
- Paid time off; paid holidays; and Employee Assistance Program.
Application Deadline: 10/30/2026. The deadline may be extended and the posting updated as business needs require.
How to Apply: Submit your application through the Apply option on this Materialise careers posting.
What’s waiting for you
Work that matters The technology we build at Materialise pushes the boundaries. You’ll find pride in building something that matters, whether you designed it, printed it, or shipped it. No matter your role, we unlock new possibilities to build a better and healthier world every day.
At Materialise, we expect you to think about the customer, not just the task. You push for better solutions and care about the difference your work makes.
A people-centered space When you join Materialise, you join a group of colleagues invested in you, not just your work. From your own team to a department across the world, you’ll find a sense of belonging with people who help without being asked, challenge you, and have your back.
At the same time, we expect you to invest in the people around you — not just your own work — to make the group stronger than the sum of its parts.
An environment of trust As a company of innovators, we know how crucial autonomy is in your work. When we hire you, we trust in your expertise, giving you space to organize your tasks, work flexibly, and make your own calls.
At Materialise, we expect you to deliver on that trust and keep your commitments.
A career ready to build When you see opportunities for your career to grow at Materialise, we encourage you to go for them. People shape a fulfilling career at their own pace here.
At Materialise, we expect you to take initiative in your own development. Don’t wait for someone else to plan your career. Step into the space and make it count.
Make a difference together with the Medical team.
