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Open nowPosted 27 days ago

Customer Service Account Manager

Matthews International Corporation65 open roles

Where
Pittsburgh, PA, USA
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Your applicationOpen nowCustomer Service Account ManagerMatthews International Corporation · Pittsburgh, PA, USA

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Matthews International Corporation's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. Matthews International Corporation postings stay open a median of 1 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: posted 27 days ago

Matthews International Corporation median: 1 days open

The posting

Are you looking for more than just a job?

Matthews International!

A company with over 175 years of success and stability. As a global leader in memorialization, we take pride in our craftsmanship and commitment to quality — and it all starts with our people.

We're currently seeking a Customer Service Account Manager to join our team. This is more than a telephone role — it's a chance to become part of proud traditions, and build a stable, long-term career in a supportive and safety-first environment.

The Customer Service Account Manager is the communication link between our customers, sales department and manufacturing. We support our customers and manage the process of creating orders for custom cast and etched metal signs, features and monuments that often recognize significant people, notable places and historic events. We provide high level, professional customer service by phone, email, and written communication. You will coordinate between customers, sales, and manufacturing teams. We resolve mostly routine and some more complex problems with accuracy and efficiency.

WHY YOU'LL LOVE WORKING HERE

  • Job Stability: We’ve been around for 175 years — and we’re still growing!
  • Respectful Culture: You’re not just a number — you're part of the team.
  • Medical, Dental & Vision: Enjoy peace of mind with our comprehensive benefits package, including an employer HSA (Health Savings Account) contribution.
  • Earned Time Off: Recharge and rejuvenate with earned time off to spend on your terms.
  • Paid Holidays: Celebrate special moments and create lasting memories with paid holidays.
  • Financial Perks: 401(k) program with company match as well as an Employee Stock Purchase Program.
  • Education Perks: We believe in your continued growth and offer educational assistance to support your professional development.
  • Dependent Scholarship Opportunities: We care about your family's future, which is why we provide opportunities for your dependents to pursue their educational dreams.

JOB RESPONSIBILITIES

  • Provide a high level of customer service via telephone, email, written communication or personal contact to resolve mostly routine problems and requests.
  • Identify and assess customers’ service needs and refer to other service or technical departments for follow up or additional information as needed.
  • Ensure order instructions and information are submitted accurately and per customer specifications.
  • Maintain current and accurate order entry information in all required software programs.
  • Build sustainable relationships and trust with customer accounts through open and interactive communication.
  • Additional duties as assigned.

QUALIFICATIONS / REQUIREMENTS

  • High School Diploma or GED.
  • Associate Degree or equivalent from two-year college or technical school preferred.
  • 3+ years of previous customer service experience preferred; or equivalent combination of education and experience.
  • High degree of proficiency MS Office Suite, Outlook & Internet applications.
  • Strong analytical, prioritizing, interpersonal, problem-solving, presentation, budgeting, project management (from conception to completion), & planning skills.
  • Strong verbal and written communication skills (including analysis, interpretation, & reasoning)
  • Solid understanding and application of mathematical concepts.
  • Ability to develop and maintain collaborative relationships with peers and colleagues across the organization, as well as, internal and external clients.
  • Ability to work well autonomously and within a team in a fast-paced and deadline-oriented environment.
  • Ability to work with, and influence peers and senior management.
  • Self-motivated with critical attention to detail, deadlines and reporting.
  • Occasional travel either locally, nationally, and/or internationally may be required.
  • Ability to work overtime as necessary.

PHYSICAL ASPECTS / WORK ENVIRONMENT

  • Regularly required to stand; walk; sit; and talk, hear and see.
  • Occasionally lift and/or move up to 10 pounds.

* Reasonable accommodations may be made to enable individuals to perform the essential functions.

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    The review screen in CV Rocket: how each CV was read, round by round.

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