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Open nowPosted 13 days ago

Client Liaison Administrator

mattioliwoods13 open roles

Where
Surrey (Kingswood)
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Your applicationOpen nowClient Liaison Administratormattioliwoods · Surrey (Kingswood)
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The clock on this job

Early applications get read.

13.7% of postings close within 7 days. Measured by our own scanner across the market. mattioliwoods postings stay open a median of 13 days.

Share of postings closed within
  1. 2.3%1 day
  2. 4.8%3 days
  3. 13.7%7 days
  4. 22.1%14 days
  5. 37.6%30 days
  6. 59.1%60 days
This job: posted 13 days ago

mattioliwoods median: 13 days open

The posting

We’re currently looking for an exceptional Client Liaison Administrator to join our team. This is a great opportunity to work closely with advisers, develop your expertise, and make a visible impact on the clients we serve!

What you’ll be doing:

  • being the first point of contact for clients – handling queries with professionalism, warmth, and a genuine desire to help
  • providing dedicated support to a financial adviser, managing their diary, preparing meeting packs, and coordinating client meetings from booking through to greeting on arrival
  • processing new business, fund switches, letters of authority (LOA), and change of agency procedures end to end using Xplan workflows
  • maintaining accurate client records in Xplan, including fact find information, compliance documentation, and anti-money laundering (AML) checks
  • tracking case progress and keeping both advisers and clients informed at every stage
  • helping with general admin and supporting the wider team where needed

What we’re looking for:

  • experience in financial services administration, ideally in wealth management or supporting advisers
  • a natural people person – approachable, clear, and professional with clients
  • great communicator with a sharp eye for detail
  • comfortable with Microsoft Office; Xplan experience is a bonus
  • organised, proactive, and able to juggle multiple tasks without dropping the ball
  • happy working as part of a team or independently when needed

Why join us?

At Mattioli Woods, you’ll work closely with senior leadership, contribute to high-level decision-making, and grow your career in a supportive, dynamic environment. This role offers autonomy, career progression, and the chance to be part of a team that values expertise and collaboration.

Perks and benefits

💰 competitive salary (depending on experience)

⏰ 34.5-hour working week

🏥 health cash plan (Core Level 1)

🚑 Benenden Healthcare (company-funded; includes 24/7 GP access, mental health support, physiotherapy, medical diagnostics, and access to selected surgical treatments)

💼 5% Employer and 5% Employee minimum Group Pension contribution (if you choose to contribute 6%, we will match this)

💖 4x salary life assurance and group income protection

🎉 25 days' holiday plus statutory (increasing with service)

🏠 hybrid working – a blend of home and office time

🌱 training and development opportunities

🤝 a supportive, collaborative team environment

Interested? Apply now to take the next step in your career while supporting consultants in delivering exceptional financial services!

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