The posting
Job Description
Facilitates patient visits and supports the health care provider by anticipating and responding to patient needs and requests of the health care team. Allows care providers to focus on patient care by coordinating details of patient visits which include: daily activities of the care providers in a multispecialty medical practice, preparing patients, completing pre-examination record information, managing the flow of patient materials. Obtain or verify patient demographics and properly advise patients of scheduling delays or changes to the appropriate individuals, and serving as a direct contact and resource to the patient. Perform related clerical duties such as processing prior authorizations which may include fax and on-line requests, as well as processing patient appointment communications and related materials.
Qualifications
High School Diploma or GED and two years of customer service experience required, such as administrative, physician's office, appointment scheduler, clinical assistant, patient service rep, or imaging assistant.
Individuals without relevant medical education or medical experience will be required to successfully complete a Medical Terminology course within six months of employment
Associate's Degree and coursework in a healthcare related field is preferred (e.g., Administrative Clinic Assistant, Medical Office, Medical Assistant, Health Care/Medical Receptionist or comparable); Requires computer skills (i.e., Windows-based applications and intranet/internet use) with the ability to key board.
Additional Qualifications:
Ability to work independently, be goal directed and have strong organizational skills.
Effectively multitask without compromising quality.
Excel in both verbal and written communication, including proper telephone etiquette, face-to-face interactions, and electronic communications.
Ability to communicate with individuals and small groups with credibility and confidence.
Ability to handle difficult situations, remain calm under stress, manage emotional situations, display empathy and maintain positive communication.
Turn problems into opportunities by developing innovative and creative solutions.
Demonstrate a friendly, positive attitude, display energy and drive in performing daily responsibilities, and convey an impression which reflects favorably upon the Department of Nursing.
Must be flexible as well as easily adapt to a changing work environment which will require ongoing maintenance of job-related skills/activities.
License and Certifications:
Basic Life Support (BLS) certification required.
About Us
Why Mayo Clinic
Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.
Benefits Highlights
- Medical: Multiple plan options.
- Dental: Delta Dental or reimbursement account for flexible coverage.
- Vision: Affordable plan with national network.
- Pre-Tax Savings: HSA and FSAs for eligible expenses.
- Retirement: Competitive retirement package to secure your future.
Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is.
Equal Opportunity
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the "EOE is the Law". Mayo Clinic participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.
