The posting
Job Description
The Security Operations Center (SOC) Operator is a communications‑driven role at the center of real‑time security operations. This position is ideal for individuals who thrive in high‑volume, interrupt‑driven environments and excel at radio, phone, and dispatch communications while maintaining continuous situational awareness.
SOC Operators serve as the primary communications hub for security operations, coordinating emergent and non‑emergent requests, dispatching officers, monitoring alarms and camera systems, and ensuring timely escalation of critical events.
Core Communications Responsibilities
- Answer and manage high‑volume phone, radio, and intercom traffic in real time
- Dispatch security officers using two‑way radio systems with professional radio discipline
- Prioritize and route incoming requests based on urgency and operational impact
- Effectively manage and coordinate emergency and high-stress situations while maintaining a calm and professional demeanor
- Accurately document incidents and communications in a case/incident management system [SOC Operator | PDF]
Situational Awareness & Monitoring In addition to communications, SOC Operators maintain continuous awareness across multiple systems:
- Monitor video management systems, alarms, access control, panic/duress, and infant protection systems
- Conduct virtual patrols, video review, and proactive monitoring
- Monitor alerts and relay open‑source security information
What Makes This Role Unique
- Communications‑first security role (radio, phone, dispatch are core functions)
- Fast‑paced, mission‑critical environment
- Continuous decision‑making with real‑world impact
- Technology‑enabled situational awareness
- 24/7 operations supporting clinical, staff, patient, and visitor safety
Mayo Clinic will not sponsor or transfer visas for this position including F1 OPT STEM.
Qualifications
High school diploma/GED. Two years of Security, Emergency Medical, or Facilities dispatch/communication center experience or two combined years of customer service, call center, or dispatching experience required. A college degree will substitute for years experience. Experience with Microsoft Office required. Working knowledge of security systems technology (video management, access control, and radio communications systems) preferred. Excellent communication skills and ability to manage alarm dispatching. Must be a problem solver and maintain the ability to make sound decisions without direct supervision during stressful situations. The preferred candidate will be detail oriented, mission driven, and able to multi-task continuously
Emergency Telecommunications certification is preferred. Certification in Lenel access control and Genetec video management system preferred. Knowledge of the intelligence cycle and basic analyst skillset preferred. Working knowledge of radio communications. Basic computer knowledge. Excellent communication skills for interacting with all levels of Mayo Clinic patients, Physicians, and staff. Demonstrates behaviors consistent with Mayo Core Principals.
Must be certified in Emergency Telecommunications (ETC) at the time of hire or become certified within one year of employment. The SOC will assist applicants that are not currently certified in Emergency Telecommunications to obtain their certification after hire.
About Us
Why Mayo Clinic
Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.
Benefits Highlights
- Medical: Multiple plan options.
- Dental: Delta Dental or reimbursement account for flexible coverage.
- Vision: Affordable plan with national network.
- Pre-Tax Savings: HSA and FSAs for eligible expenses.
- Retirement: Competitive retirement package to secure your future.
Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is.
Equal Opportunity
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the "EOE is the Law". Mayo Clinic participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.
