The posting
Job Description
Responsible for driving the vision, strategy, business requirements, roadmap, and execution for an assigned digital product end-to-end. Advocates for the end user experience through data and research driven product discovery and development methods. Ensures alignment between Product, Business and Platform priorities in context of Mayo Clinic's overall strategy and goals, while ensuring the end-user needs are met.
Oversees the entire life cycle of the assigned product, from defining and setting the vision, managing team to hit single-product OKRs, deriving feature intention maps, managing capacity against scope, - and ultimately creating a best in class user/customer experience, while on time and within budget. Defines what is being built and why for one complex product domain – ensuring alignment on problem statement and business rationale before solution development begins. Defines and owns OKRs for the assigned product, establishing clear targets. Drives the cross-functional team to achieve OKR targets, tracking progress and course-correcting as needed.
Accountable to the success of a cross-functional team including experts in design, engineering, analytics, marketing, and others. Helps to mentor Product Managers. Proficient in agile product methodologies; manages product sprints across the assigned domain and delivery cadence for execution. Responsible for driving the product strategy, vision, design, and development execution.
Leads a high performing cross-functional team effectively and efficiently collaborating with business partners, customers, and other stakeholders (Engineering, UX/UI, Operations, Engagement, AI, etc.). Accountable for full product strategy and delivery excellence within the assigned domain – including execution, backlog alignment and refinement – ensuring the team always knows what to build next and why it is prioritized. Ensure delivery of high-value products in alignment with business goals and user experience optimization.
Leverages market and customer feedback and data to inform and guide future product/feature development. Leads discovery for the assigned product including user research, baseline definition and opportunity sizing. Manages stakeholder relationships across clinical, operational and vendor partners – facilitating alignment sessions, communicating progress, and surfacing risks early. Advocate for end-users, and builds and improves features based on their pain points - strives to make product technology and workflows easy to use.
Proactively manages and monitors product and operational risks (regulatory, security, operational, etc.) in order to prevent and/or mitigate risks to the customer and business. Ability to establish deep partnerships with business stakeholders to ensure product achieves business requirements and aligns to other organizational strategies and priorities. Escalates conflicts and strategic trade-offs to leadership as needed.
Monitors and manages product schedules, scopes and budgets and delivering as scheduled. Manages external Mayo Clinic vendor and partnership relationships as assigned. Sets and manages to product performance scorecards and OKRs; tracks product KPIs, product health and adoption outcomes, surfacing synthesized insights and recommendations to leadership. Works collaboratively across all departmental domains, business partners (Practice, Education, Research, Administration, Platform, International, Provider Relations) and Mayo Clinic Shared Services. Works collaboratively with internal Mayo Clinic clients, including consultants, clinical and research professionals, administrators, and external business partners. Represents Mayo Clinic in interactions with vendors, and non-Mayo partners in a positive and constructive way.
Qualifications
Bachelor's Degree (business, communications, advertising, marketing, statistics, engineering, technology, health care) and 5+ yrs of digital product management experience (3 yrs with digital products); or minimum of 7 years direct digital product management with HS diploma/GED required. Prior health care experience preferred. Experience in managing complex products or a family of multiple products required. Prior Digital Product Management experience or equivalent role. Preference for health care experience (clinical, management, technology, other) from some Product Manager roles.
Preferred Qualifications:
- Experience owning and delivering complex digital products or features end-to-end
- Ability to translate user, clinical, and business needs into product requirements and prioritized backlogs
- Experience using data, user research, and product metrics (KPIs/OKRs) to inform decisions and measure success
- Ability to prioritize features and manage trade-offs within a product roadmap
- Experience driving alignment across stakeholders with competing needs and priorities
Authorization to work and remain in the United States, without necessity for Mayo Clinic sponsorships now, or in the future (for example, be a U.S. Citizen, national, or permanent resident, refugee, or asylee). Mayo Clinic does not participate in the F-1 STEM OPT extension program.
About Us
Why Mayo Clinic
Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.
Benefits Highlights
- Medical: Multiple plan options.
- Dental: Delta Dental or reimbursement account for flexible coverage.
- Vision: Affordable plan with national network.
- Pre-Tax Savings: HSA and FSAs for eligible expenses.
- Retirement: Competitive retirement package to secure your future.
Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is.
Equal Opportunity
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the "EOE is the Law". Mayo Clinic participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.
