The posting
Job Description
This is a hybrid position and must be located within 100 miles of a Mayo Clinic campus for occasional on-site expectations based on business needs.
The Senior Technical Product Manager serves as the strategic and technical leader for ADE's learning technology ecosystem. This role evaluates emerging technologies, applies systems thinking to architect and harmonize digital learning capabilities, and translates workforce and learner needs into scalable solutions. Working across technical and non-technical teams, the position leads product strategy, experimentation, rapid prototyping, and implementation in support of Mayo Clinic's evolving learning and workforce development priorities.
Responsible for driving the vision, strategy and technical roadmap that supports business requirements, execution and delivery of assigned technical product/capability. Advocates for the end user experience through data and research driven product discovery and development methods. Ensures alignment between Engineering, Data Science, Product, Business and Platform/Property priorities in context of Mayo Clinic's overall strategy and goals, ensuring the end-user needs are met. Oversees the entire life cycle of the assigned technology product, from defining setting the vision, contributing to OKRs, deriving feature intention maps, managing capacity against scope, building/acquiring the technology - and ultimately creating a best-in-class user/customer experience, on time and within budget. Leads agile product methodologies. Works with Technology Architects, Engineers, Data Scientists, Experience Design, Content and Digital Analytics leaders. Accountable to the success of a cross-functional team including experts in design, engineering, data engineers, data scientists, and others. Recruits, hires, and mentor's members of the team. Responsible for driving the technical product strategy, vision, design, and development execution. Ensure delivery of high-value products in alignment with business goals and user experience optimization. Leads a high performing cross-functional team effectively and efficiently that is collaborative with business partners, customers, and other stakeholders. Leverages market and customer feedback and data to guide future product/feature development. Advocate for end-users and improves features based on their pain points -strives to make product technology and workflows easy to use. Ability to establish deep partnerships with business stakeholders to ensure product achieves business requirements and aligns to other organizational strategies and priorities. Proactively manages product and operational risks (regulatory, security, operational, etc.) in order to mitigate risks to the customer and business. Monitors and manages product schedules, scopes and budgets and delivering as scheduled. Manages external Mayo Clinic vendor and partnership relationships as assigned. Sets and manages to product performance scorecards and OKRs. Quickly build credibility and partnership with key internal partners and leaders. Understands and applies current digital technology design, build, and operations capabilities and requirements. Able to effectively communicate and translate a technical product/capability vision, strategy, and design with engineering partners. Actively seeks to understand new and emerging technologies, their capabilities, pros/cons, and potential applicability to Mayo Clinic digital product needs (now & future). Capable of creative problem solving to create software solutions that are simple, engaging and create value to the end users. Proficient in guiding and leading engineering, data science teams.
Qualifications
Bachelor's Degree and 5+ yrs of technical digital product management experience (5 yrs with digital products and platforms); or minimum of 9 years direct digital product management with HS diploma/GED required.
Prior health care experience preferred. Experience in managing complex products or a family of multiple products required. Expert knowledge of the SDLC. Experience working with Epic or other complex EHR systems. Certification in Scrum Product Owner within 1 year.
Authorization to work and remain in the United States, without necessity for Mayo Clinic sponsorships now, or in the future (for example, be a U.S. Citizen, national, or permanent resident, refugee, or asylee). Mayo Clinic does not participate in the F-1 STEM OPT extension program.
About Us
Why Mayo Clinic
Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.
Benefits Highlights
- Medical: Multiple plan options.
- Dental: Delta Dental or reimbursement account for flexible coverage.
- Vision: Affordable plan with national network.
- Pre-Tax Savings: HSA and FSAs for eligible expenses.
- Retirement: Competitive retirement package to secure your future.
Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is.
Equal Opportunity
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the "EOE is the Law". Mayo Clinic participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.
