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Open nowPosted yesterday

Triage Operator - McLeod HealthCall- full-time

McLeod589 open roles

Where
Florence, SC, United States
Work mode
On site
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Your applicationOpen nowTriage Operator - McLeod HealthCall- full-timeMcLeod · Florence, SC, United States

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

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The clock on this job

Early applications get read.

13.8% of postings close within 7 days. Measured by our own scanner across the market. McLeod postings stay open a median of 14 days.

Share of postings closed within
  1. 2.2%1 day
  2. 4.7%3 days
  3. 13.8%7 days
  4. 22.3%14 days
  5. 37.8%30 days
  6. 59.0%60 days
This job: posted yesterday

McLeod median: 14 days open

The posting

Job Description

Triage Operator - McLeod HealthCall- full-time

Required: Minimum of three (3) years of experience in a healthcare Education & Experience setting.

Minimum of a High School Diploma/GED.

Required: Emergency Medical Dispatcher (EMD) certification within 12 months of hire OR Certified Customer Service Professional (CCSP) within 12 months of hire. Completion of National Incident Management System (NIMS) training within 12 months of hire.

The Triage Operator serves as the first point of contact for incoming calls to the McLeod Health On-Call (MHOC) department. They are responsible for quickly determining the reason for call and queue assignment while providing exceptional customer service and efficient call management. This role aides the triage nurses by directing calls, answering inquiries, call escalation and supporting the systems of care needs of our patients.

Responsibilities:

  1. Demonstrates commitment to McLeod Health’s mission, vision, and values while maintaining service excellence standards that support quality care and operational excellence.
  2. Operates a multi-line telephone system and paging system to facilitate hospital-wide communication.
  3. Responds to emergency calls (2020 line) promptly, following established protocols to connect callers with medical staff or activate emergency codes.
  4. Responsible for coordination and queue assignment of patient calls, including but not limited to call triage, call escalation, provider pool messaging (clerical and clinical), and EMR documentation.
  5. Coordinates communication between patients and physician practices.
  6. Accurately documents caller needs into Epic EMR per departmental guidelines.
  7. Collaborates with clinical team to manage urgent requests and resolve issues efficiently.
  8. Completes all documentation (EMR / call logs / call assignment) in a timely and accurate fashion.
  9. Performs additional duties as assigned to support departmental and organizational goals.

Qualifications:

Licenses & Certifications

Required:

  • Emergency Medical Dispatcher (EMD) certification within 12 months of hire OR
  • Certified Customer Service Professional (CCSP) within 12 months of hire.
  • Completion of National Incident Management System (NIMS) training within 12 months of hire.

About Us

Founded in 1906, McLeod Health is a locally owned and managed, not for profit organization supported by the strength of more than 900 members on its medical staff and more than 2,900 licensed nurses. McLeod Health is also composed of approximately 15,000 team members and more than 90 physician practices throughout its 18-county service area. With seven hospitals, McLeod Health operates three Health and Fitness Centers, a Sports Medicine and Outpatient Rehabilitation Center, Hospice and Home Health Services. The system currently has 988 licensed beds, including Hospice and Behavioral Health. The hospitals within McLeod Health include: McLeod Regional Medical Center, McLeod Health Dillon, McLeod Health Loris, McLeod Health Seacoast, McLeod Health Cheraw, McLeod Health Clarendon and McLeod Behavioral Health.

If you would enjoy working in a dynamic environment and are looking for an opportunity to become part of a stellar team of professionals, we invite you to apply online today. We are an equal opportunity employer.

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