The posting
Facilities/Public Space Area Manager The Facilities Manager at the TWA Hotel will be responsible for cleaning, maintenance, and organization of all hotel campus public space to include back of house, retail space, loading dock, and exterior grounds. He/she will inspect areas of responsibilities and follow up with a plan for improving results. The ideal candidate for this role would be highly detail oriented and meticulous with a strong ability to connect and engage with team members and 3rd party operators alike. Primary Responsibilities:
Supervises Housekeeping operations in public areas, back of house, loading dock, retail space, and exterior grounds, and ensures compliance with all Housekeeping policies, standards and procedures. Supports and supervises an effective inspection program for all public space, loading dock, retail space, back of house, and exterior grounds. Oversee loading dock management to include supervising cleanliness and correct break down of boxes, receiving deliveries, and developing a seamless communication to all parties about loading dock maintenance. Partner with 3rd party and other management for any special projects for public spaces areas i.e., carpet replacements, penny tile replacement, etc. Communicates areas that need attention to staff and follows up to ensure understanding. Participates in departmental meetings and continually communicates a clear and consistent message regarding the departmental goals to produce desired results. Uses all available on the job training tools to train Housekeepers and provide follow-up training as necessary. Establishes and maintains open, collaborative relationships with team members and ensures team members do the same with them. Participates in scheduling team members to business demands and tracking team members time and attendance. Verifies team members understand expectations and parameters. Administers property policies fairly and consistently; disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) Supervises staffing levels to ensure that housekeeping, operational needs, and financial objectives are met. Observes housekeeping behaviors of team members and provides feedback to individuals. Participates in an on-going team member recognition program. Solicits team member feedback, utilizes an “open door” policy, and reviews team member satisfaction results to identify and address problems or concerns. Sets a positive example for guest relations. Participates in the development and implementation of corrective action plans to improve guest satisfaction. Empowers team members to provide excellent customer housekeeping. Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. Responds to and handles guest problems and complaints. Strives to improve housekeeping performance. Other duties as assigned
Qualifications: · High School Diploma or GED required
At least two years of previous experience in a Public Space/Facilities Manager capacity in a related hotel position. Must have strong tact and communication skills, with the ability to build effective relationships with senior managers, team members and guests.
- Ideal candidate will possess exceptional organizational skills, including effective task delegation, time management and the ability to manage multiple priorities in a fast-paced environment.
- Strong skills for analysis and problem-solving.
- Ability to work effectively with minimum supervision
- Must work well in a stressful, high pressure situation
- Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary
- Must have the ability to assimilate complex information, data, etc. from disparate sources and consider, adjust, or modify to meet the constraints of the need
- Must be able to work with and understand financial information and data, and basic arithmetic functions
- Ability to exercise judgment in evaluating situations and in making sound decisions
- Organizational skills and attention to detail
- Excellent communication skills both written and oral.
- Proficient in the use of Microsoft Office
- Excellent time management
- Ability to multi-task and work in a fast-paced environment
- An aptitude for self-motivation
- A can-do attitude and a hands-on approach
- A flexible schedule that allows you to be available days, nights, holidays and weekends based on the demands of the hotel
