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Open nowPosted 184 days ago

Customer Service Officer

Medela Potentia53 open roles

Where
Makassar, Sulawesi Selatan, Indonesia
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Your applicationOpen nowCustomer Service OfficerMedela Potentia · Makassar, Sulawesi Selatan, Indonesia

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Medela Potentia's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

13.5% of postings close within 7 days. Measured by our own scanner across the market. Medela Potentia postings stay open a median of 2 days.

Share of postings closed within
  1. 2.3%1 day
  2. 4.6%3 days
  3. 13.5%7 days
  4. 21.8%14 days
  5. 36.6%30 days
  6. 58.9%60 days
This job: posted 184 days ago

Medela Potentia median: 2 days open

The posting

Job Description

Memastikan pencapaian sasaran kinerja service Cabnag melalui perencanaan, pengkoordinasian, evaluasi, dan implementasi seluruh kegiatan Telesales, Customer & Principal Service, dan Operation Support demi kelancaran bisnis proses perusahaan dan tercapainya Service Top of Mind di relasi dan juga Principal Cabang

Responsibilities

  1. Mencatat pesanan Pelanggan yang masuk melalui telepon (call in/call out) di buku order, melakukan penginputan ke system oracle dan menginformasikan dengan segera kepada Pelanggan atas order yang tidak dapat dilayani (ketersediaan stok, masalah pembayaran, kendala diskon, dsb) sesuai standar.
  2. Melakukan call ke Pelanggan sesuai dengan call plan yang telah dibuat.
  3. Melakukan proses pengajuan diskon sesuai dengan ketentuan yang berlaku.
  4. Melakukan aktifitas pengajuan Pelanggan Baru dan perubahan data Pelanggan.
  5. Melakukan penginputan complaint, berkoordinasi dengan seluruh departemen Cabang agar complaint Pelanggan dapat terselesaikan dengan baik dan membuat analisa complaint handling meliputi jumlah complaint, akar masalah, tindakan perbaikan, dan langkah perbaikan kedepan. Selanjutnya mempresentasikan ke team cabang pada saat koordinasi bulanan analisa.
  6. Memastikan kelancaran order mulai dari proses penerimaan pesanan, input, release di KSA hingga HO, ketersediaan stok, pengantaran sesuai jadwal, hingga diterima dengan baik di Pelanggan
  7. Menginput data retur barang sesuai SOP (Standard Operation Procedure) yang telah ditentukan
  8. Mengkoordinasikan pelaksanaan aktivitas personal service (suprising ulang tahun, hari raya dan, event penting lainnya) dan Customer Gathering (AKAR / TUNAS)
  9. Memastikan terlaksananya kegiatan survey di Cabang

Qualifications

Experience - tenure & position & field: 2 – 3 tahun Physical requirements (if any): - Travel frequency - per month/year & destination: In town

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    The review screen in CV Rocket: how each CV was read, round by round.

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