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Open nowPosted 12 days ago

Operations Team Leader

MedHealth356 open roles

Where
Sydney, NSW, Australia
Work mode
Hybrid
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Your applicationOpen nowOperations Team LeaderMedHealth · Sydney, NSW, Australia

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on MedHealth's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. MedHealth postings stay open a median of 13 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: posted 12 days ago

MedHealth median: 13 days open

The posting

Company Description

MedHealth is a purpose-built collection of industry-leading health, medical, and employment brands. Our unique and diverse capabilities are dedicated to achieving the best possible health and employment outcomes for individuals and the people they support. Additionally, Medilaw is an established premier international provider of independent medical opinions and specialist services, serving insurers, private and government employers, self-insured companies, and the legal profession.

We are seeking an enthusiastic and driven individual to join our team. This is a fantastic opportunity for someone seeking to work within a dynamic and growing organisation.

Job Description

Reporting to the Operations Manager, you will lead the day-to-day operations of key service delivery teams, ensuring productivity, service standards and business objectives are achieved.

You will use operational data, workforce planning and reporting insights to identify opportunities, improve processes and drive measurable business outcomes.

Key Responsibilities

  • Lead, coach and develop Customer Service, Administration and Reception teams
  • Monitor and improve team performance, productivity and service delivery outcomes
  • Manage workforce planning, resource allocation and operational capacity
  • Leverage Power BI and operational reporting to support data-driven decision making
  • Drive continuous improvement initiatives and operational efficiencies
  • Manage customer escalations, complaints and service recovery activities
  • Support the implementation of AI, automation and digital transformation initiatives
  • Enhance operational processes, workflows and knowledge management systems
  • Partner with internal stakeholders to improve customer, client and doctor experiences
  • Foster a high-performance, customer-focused team culture

Qualifications

About You

To be successful in this role, you will bring:

  • 5+ years' experience in IME, healthcare operations or service delivery leadership
  • Proven experience leading operational teams and driving performance outcomes
  • Strong analytical and problem-solving skills with a data-driven approach
  • Experience using operational reporting and metrics to improve business performance
  • Demonstrated success implementing process improvement initiatives
  • Experience leading change management and technology adoption programs
  • Strong stakeholder management and relationship-building skills
  • Exceptional coaching, mentoring and people leadership capability
  • Ability to identify risks, solve problems and deliver sustainable solutions

Highly Regarded

  • Continuous Improvement qualifications or experience
  • Advanced Power BI reporting and analysis capability
  • Experience with workflow automation, AI-enabled tools or process optimisation technologies

Additional Information

What's on Offer

  • Join a market-leading healthcare and medico-legal business
  • Opportunity to make a genuine impact on operational performance
  • Lead and develop high-performing teams
  • Be part of an organisation embracing innovation and AI-driven solutions
  • Career growth opportunities within the broader MedHealth Group
  • Supportive, collaborative and values-driven culture

If you would like to have a confidential and informal chat with Cassie Butcher, our Talent Acquisition contact. Her number is 0437 079 112 or [email protected] REF10530U.

You are welcome here.

Our fast-growing team of more than 4,000 people around Australia represent a huge array of life experiences, skills and ways of thinking. We value all these differences.

We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQIA+ community, veterans, carers and Indigenous Australians to our team.

We are happy to adjust our recruitment process to support accessibility needs.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against MedHealth's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on MedHealth's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    MedHealth's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

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The numbers game

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