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Open nowFirst seen 3 days ago

ITSM Consultant - CM (2024)

Mekdam Technical Services2,205 open roles

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Your applicationOpen nowITSM Consultant - CM (2024)Mekdam Technical Services

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The clock on this job

Early applications get read.

12.1% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.1%7 days
  4. 19.1%14 days
  5. 35.6%30 days
  6. 52.7%60 days
This job: first seen 3 days ago

The posting

Educational Qualification Bachelors degree in Engineering / Computer Science or related fields ITIL 3 foundation certification ITIL 3 Practitioner certification ITIL 3 Intermediate certifications ITIL 4 foundation certification

Required Professional Qualifications/Skills 10 years of experience with Capacity management Ability to use ITSM tools BMC-Remedy and Helix Ability to balance multiple concurrent activities and manage time efficiently. Possession of excellent oral and written communication skills Quality assurance and quality control Experienced in using Microsoft Office, MS Visio, and MS PowerPoint

Job Purpose

Assess the current process/procedure to identify improvement opportunities.

Assess, produce, and maintain an appropriate Capacity Plan, which reflects IT and business current and future needs.

Review and understand the business and IT demands against the current IT capabilities and produce forecasts for future requirements.

Review and negotiate OLAs/SLAs and provide feedback on all capacity requirements.

Monitor services and CI utilization patterns to ensure that sufficient capacity is available when required.

Review and define capacity related thresholds.

Test the capacity related thresholds configuration.

Revise and update Capacity related change predefined tasks

Review Capacity related incident and work with PM manager to identify a permanent solution.

Monitoring, measuring, and reporting on the effectiveness of the process to senior management.

Undertake tuning activities to ensure the most efficient use of existing IT resources capacity.

Ensuring consistent execution of the process across the organization

Provide support in managing other ITSM processes when required

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