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Open nowFirst seen 7 days ago

Claim Specialist

Meratus Group84 open roles

Where
Jakarta, Jakarta, Indonesia
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Your applicationOpen nowClaim SpecialistMeratus Group · Jakarta, Jakarta, Indonesia

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Meratus Group's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

13.8% of postings close within 7 days. Measured by our own scanner across the market. Meratus Group postings stay open a median of 1 days.

Share of postings closed within
  1. 2.2%1 day
  2. 4.7%3 days
  3. 13.8%7 days
  4. 22.3%14 days
  5. 37.8%30 days
  6. 59.0%60 days
This job: first seen 7 days ago

Meratus Group median: 1 days open

The posting

Meratus Group is a leading integrated maritime and logistics operator in Indonesia, pioneering innovative solutions that drive efficiency and sustainability in the industry. With a rich history dating back to 1957, Meratus has evolved into a powerhouse, operating over 45 shipping routes, a fleet of 100 vessels, and a network of container terminals and logistics centers.

At Meratus, we are committed to digitalization, innovation, and transformation, ensuring seamless logistics and maritime services across Indonesia and Southeast Asia. Our customer-centric approach and agile operations empower businesses to navigate complex supply chain challenges with confidence.

We take pride in fostering a dynamic and inclusive workplace, where talented professionals can thrive and contribute to shaping the future of maritime logistics. Join us and be part of a team that is redefining industry standards while making a meaningful impact on global trade and sustainability.

Responsibilities:

  • Manage and coordinate the end-to-end claims handling process, from initial claim notification and submission to follow-up and final settlement.
  • Review, verify, and assess claim documents and supporting information to ensure completeness, accuracy, and compliance with insurance policy terms and conditions.
  • Liaise and coordinate with insurance companies, policyholders, insurance adjusters, and other relevant stakeholders throughout the claims process.
  • Monitor and follow up on ongoing claims to ensure timely progress, identify potential delays, and facilitate prompt claim resolution.
  • Communicate claim updates, documentation requirements, and settlement progress to relevant stakeholders in a clear and professional manner.
  • Identify discrepancies, missing documentation, or potential issues in claim submissions and coordinate with relevant parties to resolve them.
  • Maintain accurate and well-organized claims records, documentation, and correspondence in accordance with internal procedures and applicable regulatory standards.
  • Prepare regular claims reports and provide updates on claim status, outstanding documents, pending settlements, and other relevant matters.
  • Ensure all claims handling activities comply with company policies, standard operating procedures, insurance regulations, and applicable service standards.
  • Identify opportunities to improve claims handling processes, operational efficiency, and overall service delivery.

Requirements:

  • Bachelor's Degree (S1) in any discipline, preferably in Insurance, Business Administration, Management, or other relevant fields.
  • Minimum 3 years of professional experience in handling insurance claims, preferably within the General Insurance industry or an Insurance Brokerage company.
  • Good understanding of general insurance products, insurance policy terms and conditions, claims procedures, and claims settlement processes.
  • Fluent in English, both written and spoken, with the ability to communicate effectively in a professional business environment.
  • Strong analytical and problem-solving skills, particularly in reviewing claim documentation, identifying discrepancies, and resolving claim-related issues.
  • Excellent communication, interpersonal, and negotiation skills to manage relationships with insurance providers, clients, and other stakeholders.
  • High attention to detail, with strong organizational and documentation management capabilities.
  • Ability to manage multiple claims simultaneously, prioritize workloads, and meet deadlines effectively.
  • Proactive, responsible, and able to work independently as well as collaboratively within a team.
  • Proficient in Microsoft Office applications, particularly Microsoft Excel and Word.
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