The posting
Join the Winning Team at Mercedes-Benz of Gilbert!
Mercedes-Benz of Gilbert is a family-owned and independently operated dealership that prides itself on exceptional service and a state-of-the-art facility. Serving the Gilbert area, we’re known for our successful sales and service team, and we’re on the lookout for dedicated, motivated individuals to join us as a Receptionist!
Top applicants will be friendly and enthusiastic when greeting customers. Applicant must be professional in both appearance and telephone skills.
- A minimum of one year administrative experience is required.
- Must be competent using Microsoft Excel, Word as well as Google Sheets and Google Drive products.
- A minimum of one year receptionist experience is preferred.
- Dealership and CDK experience is a plus!.
- Applicant must enjoy working with others in a fast paced environment.
- Some duties include answering a multi-line telephone system, greeting guests, data entry, making follow up outbound calls and various other tasks as assigned.
If you thrive in a fast-paced environment and love connecting with customers, this is the opportunity for you. Automotive reception experience is a plus, but we’re happy to train the right candidate!
Working weekday morning, afternoon and nights shifts, as well as on weekends will be required.
WHAT WE OFFER:
- Benefits
- Promotes from within
- Full time schedule.
RESPONSIBILITIES:
Administrative Duties:
- Enter vehicle data in various dealer portals
- Compile reports for management
- Have a strong understanding of Microsoft Office products (Excel, Word, etc.). Must be competent with using Good Drive products.
- Be able to navigate multiple websites, apps and portals
- Have a competent understanding of technology and how to navigate different sites, portals and apps.
Reception Duties:
- Manage inbound calls and route the to the correct department accordingly
- Welcome walk in traffic
- Engage daily with customers via phone
- Make outbound calls to follow up with potential sales customers
- Manage incoming sales calls and enter information into database
- Monitor online lead database for client inquiries
- Complete data entry tasks
- Frequently check and respond to emails promptly
- Keep and maintain a clean and welcoming front desk
- Be cheerful and welcoming to all of our clients
- Assist sales personnel
- Assist management
REQUIREMENTS:
- Strong verbal and written communication skills
- Ability to handle objections confidently over the phone
- Call center experience preferred but we will train the right candidate.
- Time management, prioritization skills, and the ability to multi-task are required
- Self-motivated and goal oriented
- Must work well within a team environment
- Work well being behind a computer
- Work well with interacting with clients and staff
- Familiar and comfortable using a computer, Microsoft Office products and the ability to learn new computer applications.
- Must be willing to submit to a drug screen prior to employment
