The posting
Mercedes-Benz of New Rochelle is looking for an experienced Body Shop Advisor to join our team.
If you have a proven background in body shop operations, enjoy working in a fast-paced, high-line dealership environment, and are looking for a long-term career with a supportive organization, this could be the opportunity you’ve been looking for.
Our dealership combines the latest service-drive technology with a team of experienced, long-term professionals. You’ll work in a modern, climate-controlled service drive while having the tools and support needed to provide an exceptional customer experience.
What We Offer
- Medical, dental, and vision insurance
- 401(k) plan
- Paid Time Off
- Life insurance
- Supportive and experienced management team
- State-of-the-art tools and technology
- Comprehensive training in processes, products, and customer service
- Opportunities for career growth and advancement
Responsibilities
As a Body Shop Advisor, you will serve as the primary point of contact between our customers, body shops, insurance companies, parts departments, and technicians.
Your responsibilities will include:
- Greet customers promptly with a professional and friendly attitude
- Serve as the liaison between customers, body shops, insurance companies, and dealership departments
- Collect accurate customer, insurance, and vehicle information
- Listen carefully to customers and document vehicle concerns and symptoms accurately
- Prepare complete and accurate estimates for labor and parts
- Establish customer follow-up preferences and communicate through phone, text, or email
- Monitor the progress of each vehicle throughout the repair process
- Keep customers informed with timely updates throughout the day
- Coordinate with technicians, parts departments, and body shops to ensure repairs stay on track
- Review repair orders and verify that final invoices accurately reflect the work performed
- Clearly explain completed repairs, recommendations, and charges to customers
- Maintain a high level of customer satisfaction throughout the entire repair experience
Pay: $80,000.00 - $100,000.00 per year
Our ideal candidate is an experienced automotive professional who understands the importance of exceptional customer service and attention to detail.
Requirements:
- 3–5 years of experience in a high-line or luxury dealership
- Previous Body Shop Advisor experience is required
- Proven track record of delivering exceptional customer satisfaction
- Strong communication and interpersonal skills
- High-energy, positive, and friendly personality
- Ability to work effectively in a fast-paced, high-volume environment
- Strong organizational and time-management skills
- Personal and professional integrity
- Commitment to ongoing product, process, and CSI training
- Experience using in-lane tablets or similar dealership technology is a plus
- Strong computer and technology skills
Why Pepe Auto Group?
At Pepe Auto Group, we believe our success starts with our people. Family-owned since 1968, we have continued to grow while staying true to our core values of honesty, integrity, professionalism, and exceptional customer service.
When you join Pepe Auto Group, you become part of a team that values collaboration, mentorship, and professional development. We invest in our employees, recognize hard work, and regularly promote from within.
Our management team is committed to supporting your success and providing the tools, training, and resources you need to build a rewarding long-term career.
If you’re an experienced Body Shop Advisor looking for your next long-term opportunity with a growing luxury automotive organization, we’d love to hear from you.
