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Open nowFirst seen 7 hours ago

Mercedes-Benz Sales Manager

mercedesbenzofnorthhaven9 open roles

Where
North Haven, CT
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Your applicationOpen nowMercedes-Benz Sales Managermercedesbenzofnorthhaven · North Haven, CT

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  4. 14.3%14 days
  5. 33.7%30 days
This job: first seen 7 hours ago

The posting

Retail Automotive Sales Manager - Mercedes-Benz of North Haven

Mauro Motors Automotive Group

The Retail Sales Manager's goal is to maximize new and pre-owned unit volume and gross profit per unit while developing a high-performing sales team that delivers an exceptional customer experience. To do this, the Retail Sales Manager must be exceptional in the following:

Sales Team Leadership

  • Recruit, hire, train, coach, and hold accountable a team of sales consultants to meet individual and departmental unit and gross targets
  • Conduct daily sales meetings to align the team on inventory, pending deals, and daily objectives
  • Monitor and coach adherence to the dealership's road-to-the-sale process from greet through delivery
  • Set clear performance expectations and conduct regular one-on-ones to review individual production, CSI, and development needs
  • Manage schedules, floor rotation, and up-system to ensure fair and consistent lead distribution

Desking & Deal Structuring

  • Desk deals using the dealer's desking system to structure profitable transactions that satisfy both dealer gross targets and customer needs
  • Approve pricing, trade values, and deal terms within dealer-set guidelines
  • Work closely with F&I to ensure smooth deal flow and maximize front-end and back-end gross per unit
  • Review and approve all deals prior to funding to ensure accuracy and compliance
  • TO (turn-over) customers on the floor to assist sales consultants in overcoming objections and closing deals

Inventory & Merchandising Collaboration

  • Partner with the Pre-Owned Manager and Inventory team to understand available new and pre-owned inventory, aging units, and market positioning
  • Keep sales staff informed of new arrivals, aging inventory, and priority units through daily talking points and lot walks
  • Ensure showroom and key lot positions are merchandised effectively with priority inventory
  • Communicate inventory needs and consumer demand trends back to acquisition and inventory teams

Lead & BDC Management

  • Work with the Business Development Center to ensure timely follow-up and appointment conversion on all sales leads
  • Review lead source performance and appointment show/close ratios to identify coaching opportunities
  • Ensure every incoming lead, phone-up, and walk-in is logged and worked according to dealership process
  • Partner with BDC leadership on outbound campaigns tied to inventory, service-to-sales, and equity mining opportunities

Customer Experience & CSI

  • Own the department's CSI performance and implement process improvements to drive customer satisfaction scores
  • Personally engage with customers on the floor and follow up on any service recovery situations
  • Monitor online reviews related to the sales experience and coach staff on service recovery
  • Ensure delivery process is thorough, professional, and reinforces the value of the purchase

Performance & Reporting

  • Track and report daily, weekly, and monthly sales performance against dealer-set unit and gross profit targets
  • Analyze individual and team performance metrics (closing ratio, gross per unit, CSI, F&I penetration) to drive coaching priorities
  • Prepare and present sales department performance updates to dealership leadership
  • Maintain accurate use of the CRM / desking system to ensure clean, actionable reporting

Qualifications

  • Must have previous retail automotive management experience in both new and pre-owned vehicles

Mauro Motors is a leading Connecticut luxury automotive group. You would be joining a winning team in a positive work environment that strives to be #1 in everything we do.

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