The posting
1. Warehouse Operations Management
- Oversee and manage daily warehouse operations, including receiving, storage, picking, packing, dispatching and movement of goods.
- Plan, organise and coordinate warehouse activities to ensure operational efficiency and timely fulfilment of customer requirements.
- Ensure proper procedures are implemented and followed for receiving, handling, storing and issuing goods.
- Optimise warehouse layout, storage arrangements and space utilisation to maximise operational efficiency.
- Monitor warehouse activities to ensure goods are handled appropriately and minimise damage, loss or discrepancies.
- Coordinate with the Logistics Department and relevant stakeholders to ensure smooth movement and timely delivery of goods.
2. Inventory Control & Warehouse Management System(WMS)
- Oversee inventory management to ensure accurate stock records and proper inventory control.
- Ensure effective utilisation and maintenance of the Warehouse Management System (WMS) for tracking inventory and warehouse transactions.
- Conduct and oversee regular stock checks, cycle counts and inventory audits to maintain stock accuracy.
- Investigate inventory discrepancies and implement corrective and preventive measures.
- Ensure all inventory movements, transactions and documentation are accurately recorded and updated in the system.
- Review existing warehouse workflows and recommend improvements to enhance inventory accuracy and operational efficiency.
3. Manpower Management & Team Leadership
- Lead, supervise and manage warehouse personnel to ensure effective daily operations.
- Plan manpower allocation, work schedules and deployment based on operational requirements.
- Provide guidance, coaching and training to warehouse employees to improve productivity and work performance.
- Monitor employee performance, attendance, discipline and compliance with company policies and procedures.
- Foster teamwork, accountability and a positive working environment within the warehouse team.
- Identify training needs and ensure employees are adequately trained to perform their assigned duties safely and effectively.
4. Customer Service & Stakeholder Coordination
- Liaise and coordinate with customers, vendors, transport providers and internal departments to ensure smooth warehouse and logistics operations.
- Address and resolve operational issues, customer enquiries and service-related concerns in a timely and professional manner.
- Ensure warehouse services are delivered in accordance with agreed customer requirements and service standards.
- Work closely with relevant departments to resolve operational challenges and improve overall service delivery.
5. Operational Reporting & Performance Management
- Prepare and submit regular weekly and monthly warehouse operational reports to management.
- Monitor key performance indicators (KPIs), including inventory accuracy, order fulfilment, warehouse productivity, space utilisation and service performance.
- Ensure billing reports and supporting operational records are accurately prepared and submitted within the stipulated cut-off dates to facilitate timely invoicing.
- Analyse operational performance, identify areas for improvement and implement appropriate corrective actions.
- Maintain accurate records and documentation relating to warehouse activities, inventory transactions and operational performance.
6. Cost Control & Continuous Improvement
- Monitor warehouse operating costs and ensure effective utilisation of manpower, equipment and warehouse resources.
- Identify opportunities to improve operational processes, reduce wastage and enhance productivity.
- Recommend and implement process improvements to streamline warehouse operations and improve service efficiency.
- Support management in planning and implementing operational improvement initiatives.
7. Workplace Safety, Equipment & Facility Management
- Ensure warehouse operations comply with applicable Workplace Safety and Health (WSH) requirements, company safety policies and established procedures.
- Promote safe working practices and ensure proper handling, storage and movement of goods.
- Oversee the proper usage, maintenance and servicing of warehouse equipment, including forklifts, reach trucks and other material-handling equipment.
- Coordinate with relevant departments and service providers on warehouse facility maintenance and equipment repairs.
- Ensure warehouse premises are maintained in a clean, safe, organised and operationally efficient condition.
- Report and follow up on workplace hazards, incidents and unsafe practices, and implement appropriate preventive measures.
8. Other Responsibilities
- Support management in implementing company policies, operational objectives and business improvement initiatives.
- Undertake any other duties and responsibilities as assigned by Management.
Job Requirements
Education & Experience
- Minimum Bachelor’s Degree or Diploma in Logistics, Supply Chain Management, or a related discipline.
- Minimum 5 years of relevant working experience in warehouse or logistics operations, preferably with supervisory or managerial responsibilities.
- Proven experience in managing warehouse operations, inventory control and warehouse personnel.
- Experience in using Warehouse Management Systems (WMS) and inventory management software.
- Experience in third-party logistics (3PL) or contract warehousing operations will be an added advantage.
Technical Knowledge & Skills
- Strong knowledge of warehouse operations, inventory management and logistics processes.
- Good understanding of warehouse space optimisation, stock control and operational workflow management.
- Familiarity with warehouse equipment, including forklifts and reach trucks.
- Knowledge of applicable workplace safety requirements and warehouse safety practices.
- Proficient in Microsoft Office applications, particularly Excel, for operational reporting and data analysis.
- Ability to analyse operational performance and implement process improvements.
Core Competencies
- Strong leadership, people management and team development skills.
- Good planning, organisational and problem-solving abilities.
- Effective communication and interpersonal skills.
- Customer-focused mindset with the ability to manage internal and external stakeholders.
- Ability to work independently, prioritise tasks and manage multiple operational demands.
- Strong sense of responsibility, accountability and commitment to operational excellence.
- Ability to work in a fast-paced and dynamic logistics environment.
