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Open nowPosted 4 hours ago

Expert·e Technique Genesys / Ingénieur·e Production Télécoms (F/H/X)

Metaline133 open roles

Where
Paris, France
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Your applicationOpen nowExpert·e Technique Genesys / Ingénieur·e Production Télécoms (F/H/X)Metaline · Paris, France

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  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Metaline's own form.

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The clock on this job

Early applications get read.

13.9% of postings close within 7 days. Measured by our own scanner across the market. Metaline postings stay open a median of 14 days.

Share of postings closed within
  1. 2.2%1 day
  2. 4.7%3 days
  3. 13.9%7 days
  4. 22.4%14 days
  5. 38.1%30 days
  6. 59.0%60 days
This job: posted 4 hours ago

Metaline median: 14 days open

The posting

Fondée avec l’ambition d’accompagner les entreprises dans la gestion et l’optimisation de leurs infrastructures IT, METALINE a su évoluer pour répondre aux enjeux technologiques d’aujourd’hui et de demain. Dans le cadre de notre croissance et pour répondre aux besoins spécifiques de l’un de nos clients, nous recherchons un.e Consultant·e Expert·e Technique Genesys / Ingénieur·e Production Télécoms pour accompagner les activités RUN et Projets d'un Centre de Relation Client (CRC).

Si vous souhaitez évoluer dans un environnement dynamique et relever des défis stimulants au sein d’une équipe engagée, cette mission est faite pour vous !

Missions principales

  • Installer, déployer, administrer et exploiter la solution Genesys 8.5 sur un ou plusieurs sites.
  • Garantir le bon fonctionnement et la disponibilité des infrastructures télécoms et des systèmes d'information.
  • Assurer le maintien en conditions opérationnelles (MCO), le traitement des incidents et le diagnostic des dysfonctionnements.
  • Installer et intégrer de nouveaux composants applicatifs, techniques et d'infrastructure.
  • Participer aux projets d'évolution et aux opérations de maintenance des plateformes.
  • Réaliser les opérations d'exploitation, de supervision et d'optimisation des ressources.
  • Concevoir et maintenir la documentation technique : schémas d'infrastructure, matrices de flux et dossiers d'exploitation.
  • Rédiger les procédures de gestion des incidents et les consignes d'exploitation.
  • Assurer une veille technologique et proposer des améliorations pour renforcer la performance, la disponibilité et la sécurité des infrastructures.

Profil recherché

Compétences techniques

  • Expertise impérative de Genesys 8.5.
  • Bonne maîtrise des environnements Unix et du scripting Shell.
  • Bonne maîtrise des environnements Windows et de PowerShell.
  • Connaissance des pratiques DevOps, constituant un atout.
  • Expérience en administration, exploitation et maintien en conditions opérationnelles d'infrastructures télécoms.
  • Capacité à réaliser des diagnostics techniques et à gérer des incidents complexes.
  • Maîtrise des processus d'exploitation : ordonnancement, patching et sauvegardes.

Aptitudes et Compétences Relationnelles

  • Autonomie, rigueur et sens des responsabilités.
  • Esprit d'analyse et capacité à résoudre des problématiques techniques complexes.
  • Bon relationnel et aptitude à collaborer avec différents interlocuteurs techniques.
  • Capacité à conseiller, accompagner et partager son expertise.
  • Force de proposition et engagement dans l'amélioration continue.
  • Anglais technique lu et écrit.

Expérience et formation

  • Formation supérieure en informatique ou télécommunications (Bac+3 à Bac+5 ou équivalent).
  • Expérience confirmée en administration et production télécoms.
  • Expertise significative sur Genesys 8.5.
  • Expérience en environnement de production critique et en gestion des activités RUN et projets.

Process de recrutement

  • Premier échange téléphonique avec un Responsable recrutement Metaline
  • Un Entretien avec un Responsable commercial Metaline
  • Rencontre avec le client
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