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Open nowPosted 8 hours ago

Technicien support utilisateurs (F/H/X)

Metaline127 open roles

Where
Châtillon, France
Work mode
Hybrid
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Your applicationOpen nowTechnicien support utilisateurs (F/H/X)Metaline · Châtillon, France

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Metaline's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

8.1% of postings close within 7 days. Measured by our own scanner across the market. Metaline postings stay open a median of 3 days.

Share of postings closed within
  1. 1.7%1 day
  2. 3.6%3 days
  3. 8.1%7 days
  4. 15.0%14 days
  5. 33.9%30 days
This job: posted 8 hours ago

Metaline median: 3 days open

The posting

METALINE est une ESN spécialisée dans l’infogérance, les services managés, le Data Center et le Digital Work Place.

Fondée avec l’ambition d’accompagner les entreprises dans la gestion et l’optimisation de leurs infrastructures IT, METALINE a su évoluer pour répondre aux enjeux technologiques d’aujourd’hui et de demain. Dans le cadre de notre croissance et pour répondre aux besoins spécifiques de l’un de nos clients, nous recherchons un.e Technicien.ne support utilisateurs pour une mission stratégique.

Si vous souhaitez évoluer dans un environnement dynamique et relever des défis stimulants au sein d’une équipe engagée, cette mission est faite pour vous !

Missions principales

  • Prendre en charge les incidents et demandes transférés par le support Niveau 1.
  • Assurer le support applicatif N2 auprès des points de vente sur les sujets liés aux commandes, livraisons, stocks et à la logistique.
  • Diagnostiquer, analyser et résoudre les incidents en utilisant notamment SQL.
  • Rappeler les utilisateurs à la suite de l’ouverture d’un ticket et assurer son suivi jusqu’à résolution complète.
  • Enregistrer et documenter les incidents et anomalies dans l’outil de ticketing.
  • Respecter les SLA et les indicateurs de performance définis.
  • Escalader les incidents non résolus vers le Niveau 3 ou les services concernés.
  • Identifier les incidents récurrents et proposer des actions préventives.
  • Participer à l’amélioration continue du service et de l’expérience utilisateur.
  • Rédiger et mettre à jour les procédures et consignes d’exploitation.
  • Participer aux installations, paramétrages, tests et recettes des équipements et solutions.

Profil recherché

Compétences techniques

  • Maîtrise du Service Desk / Support Niveau 2.
  • Expertise SQL impérative.
  • Expérience en support applicatif, idéalement dans un environnement de gestion commerciale, commandes, livraisons, stocks ou logistique.
  • Bonne connaissance des réseaux filaires et Wi-Fi.
  • Maîtrise du diagnostic et de la résolution d’incidents.
  • Bonne connaissance des processus de ticketing, SLA et procédures d’escalade.
  • Français courant impératif.

Aptitudes et Compétences Relationnelles

  • Excellent sens du service et de la satisfaction utilisateur.
  • Bonnes capacités d’analyse et de diagnostic.
  • Autonomie et rigueur.
  • Réactivité et capacité à prioriser les incidents.
  • Bonne communication avec les utilisateurs et les équipes techniques.
  • Esprit d’équipe et force de proposition.

Expérience et formation

  • Profil Technicien Support confirmé.
  • 4 à 10 ans d’expérience.
  • Expérience significative en Service Desk / Support N2.
  • Expérience SQL indispensable.

Process de recrutement

  • Premier échange téléphonique avec un Responsable recrutement Metaline
  • Un Entretien Technique
  • Rencontre avec le client
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  • Who got the interview, and who heard nothing

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