Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 27 hours ago

Front Office Manager - ROOST Baltimore

Method Co.74 open roles

Pay
$65,000 – $70,000 a year
Where
Baltimore
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowFront Office Manager - ROOST BaltimoreMethod Co. · Baltimore

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Method Co.'s own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

8.1% of postings close within 7 days. Measured by our own scanner across the market. Method Co. postings stay open a median of 23 days.

Share of postings closed within
  1. 1.7%1 day
  2. 3.6%3 days
  3. 8.1%7 days
  4. 15.1%14 days
  5. 34.0%30 days
This job: posted 27 hours ago

Method Co. median: 23 days open

The posting

Front Office Manager

ROOST Baltimore | Baltimore, MD Job Overview ROOST Baltimore is seeking an experienced, hands-on Front Office Manager to oversee the day-to-day Front Office and Food & Beverage operations of the property. This role is responsible for ensuring seamless operations across guest-facing and back-of-house areas while maintaining ROOST’s standards for hospitality, service, cleanliness, and overall guest experience. The Front Office Manager will lead and develop a team of hospitality professionals, serve as a key point of contact for guests and associates, and work closely with Housekeeping, Maintenance, Reservations, and property leadership. The ideal candidate is a highly organized, service-driven leader who thrives in a dynamic environment and enjoys being actively involved in daily operations. Essential Job Functions & Responsibilities Leadership & Guest Experience

  • Lead, motivate, and inspire team members to consistently deliver exceptional service and exceed guest expectations.
  • Provide ongoing coaching, training, and development to ensure team members have the knowledge and resources necessary to perform their roles effectively.
  • Set clear performance expectations, provide regular feedback, and address performance concerns in a timely and constructive manner.
  • Maintain a visible presence throughout the property and support the team during peak periods and high-volume operations.
  • Ensure prompt, courteous, and efficient service while maintaining ROOST’s welcoming and hospitable atmosphere.
  • Respond to guest concerns and service recovery opportunities promptly and professionally, working toward thoughtful and effective resolutions.
  • Foster a guest-centric culture that encourages proactive engagement, personalized interactions, and attention to detail.
  • Identify opportunities for team development and career advancement while providing coaching and mentorship to support professional growth.
  • Foster a positive work environment built around teamwork, communication, accountability, respect, and mutual support.
  • Partner with property leadership to continuously identify opportunities to improve operations, enhance the guest experience, and drive revenue.

Front Office Responsibilities

  • Oversee daily Front Office operations and ensure opening, closing, and daily operational procedures are completed accurately.
  • Serve as the primary operational point of contact for Front Desk Agents and provide hands-on leadership throughout daily shifts.
  • Monitor, train, and supervise Front Desk team members, ensuring established procedures and service standards are consistently followed.
  • Oversee operational tasks associated with arrivals, departures, extended stays, and weekly stays.
  • Review reservations and guest profiles to ensure requests, preferences, and special accommodations are properly documented and fulfilled.
  • Create and post invoices and assist with reservation auditing, billing, and general accounting-related responsibilities.
  • Assist with monitoring A/R aging and resolving outstanding billing matters.
  • Work closely with Housekeeping to monitor room readiness, quality control, cleanliness, and adherence to ROOST standards.
  • Coordinate with Housekeeping, Maintenance, Reservations, and other departments to resolve guest concerns and ensure seamless communication.
  • Assist with the development, implementation, and ongoing improvement of Front Office SOPs and operational procedures.
  • Monitor daily operations for opportunities to streamline processes, improve efficiency, and elevate the guest experience.

Food & Beverage Responsibilities

  • Oversee daily Food & Beverage operations, including café, market, and dining areas.
  • Ensure proper setup, service flow, presentation, cleanliness, and organization throughout all Food & Beverage spaces.
  • Maintain high standards of hospitality and service while ensuring a consistent guest experience.
  • Monitor inventory levels for café, market, and operational supplies and coordinate ordering as needed.
  • Ensure compliance with applicable food safety regulations, sanitation requirements, and health codes.
  • Conduct routine inspections and address operational or sanitation concerns promptly.
  • Partner closely with culinary and kitchen teams to coordinate food preparation, timing, and service.
  • Ensure seamless communication and collaboration between Front of House and Back of House teams.
  • Conduct ongoing training related to service standards, menu knowledge, product offerings, and Food & Beverage procedures.
  • Identify opportunities to improve service, increase efficiency, and support Food & Beverage revenue.

Qualifications

  • 3+ years of hospitality operations experience, preferably within a hotel, extended-stay, lifestyle hospitality, or Food & Beverage environment.
  • Previous supervisory or management experience required.
  • Experience overseeing Front Office operations; Food & Beverage management experience strongly preferred.
  • Strong understanding of guest service standards and hospitality operations.
  • Demonstrated ability to lead, coach, motivate, and develop teams.
  • Excellent communication, organization, and problem-solving skills.
  • Ability to manage multiple priorities and remain composed in a fast-paced environment.
  • Strong attention to detail with a proactive and solutions-oriented approach.
  • Experience with hotel property management systems, reservation systems, and operational technology preferred.
  • Familiarity with hotel billing, invoicing, A/R, and basic financial procedures preferred.
  • Working knowledge of food safety, sanitation, and health department standards.
  • Ability to work a flexible schedule based on business needs, including evenings, weekends, and holidays.

What We’re Looking For The ideal Front Office Manager is someone who genuinely enjoys being on the floor, interacting with guests, coaching team members, and solving problems in real time. This person should be equally comfortable reviewing reservations and billing, supporting a busy Front Desk, inspecting guest rooms, or stepping into Food & Beverage operations when needed. Success in this role requires a strong hospitality mindset, operational discipline, attention to detail, and the ability to bring multiple departments together around one goal: creating an exceptional ROOST experience for every guest. Equal Employment Opportunity ROOST and Method Co. are Equal Opportunity Employers. We are committed to creating an inclusive workplace and providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law.

Compensation Range

$65,000—$70,000 USD

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Method Co.'s own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Method Co.'s form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Method Co.'s answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.