The posting
About the Role: The Supervisor of Operations provides year-round leadership for the Metis Outdoor Centre (Burk’s Falls), ensuring all programs, facilities, and operational systems advance the Metis Nation of Ontario’s purpose of supporting Metis cultural resurgence, community well-being, and distinctions-based self-determination. This role oversees daily operations, small infrastructure projects, seasonal readiness, and the delivery of land-based, cultural, and educational programming that reflects Metis knowledge, seasonal cycles, and community priorities. The Supervisor of Operations manages staff and maintains comprehensive safety and risk-management systems, and ensures compliance with the Ontario Camping Association Standards. The position leads financial administration, including budgeting, revenue planning, financial oversight, and multi-year forecasting, and oversees registration systems, booking processes, scheduling functions, inventory management, and communication systems. Working collaboratively with Métis communities, school boards, partners, and MNO leadership, the Head of Operations ensures the Centre remains a culturally grounded, well‑managed, and welcoming place for Métis citizens, partners, and guests. This position requires the person to work from its site daily during peak seasonal hours from April 1 until October 31. What You Will Be Doing:
Oversees all year-round operations of the Metis Outdoor Centre, ensuring program, facilities, staffing and guest services are run safely, efficiently, and in alignment with Metis cultural principles. Direct maintenance, repairs, seasonal readiness, and long-term stewardship of cabins, workshops, waterfront, trails, and utilities. Ensure high-quality delivery of land-based education, seasonal immersions, cultural workshops, youth leadership camps, and certification programs. Lead implementation of safety standards, emergency response plans, waterfront protocols, fire safety, and Ontario Camping Association-aligned practices. Support the hiring, training, scheduling, and performance of instructors, Knowledge Keepers, facilities staff, seasonal workers and volunteers. Monitors budgets, program costs, revenue streams, accommodation and food service operations, and continues multi-year financial forecasting. Oversees registration systems, scheduling, inventory, procurement, equipment management, and daily operational workflows. Tracks attendance, satisfaction, cultural outcomes, safety compliance, and operational metrics; prepares reports for the governance body. Leads planning and execution of seasonal festivals, residencies, workshops, and rotating land-based programs across spring, summer, fall and winter. Supports governance models for land stewardship, sustainability planning, and future expansion of lodging, community buildings, and cultural spaces. Coordinates partnerships with local school boards, municipalities, cultural organizations, and Metis community councils; manages rental and public-facing programming. Promotes the values of the organization within the workplace and in the community by demonstrating positive and professional relationships with others (employees, citizens, council, volunteers, advocates, etc.) Reports all unsafe conditions, hazards or practices, accidents and incidents in accordance with the Occupational Health and Safety Act and adheres to all Health and Safety requirements within the MNO’s policies and procedures and provincial legislation. Performs other job/branch-related duties as required.
Qualifications:
College Diploma (1 or 2 years) in Outdoor Recreation or Diploma in Recreation and Leisure Studies, Child and Youth Studies or Business Administration 3 to 5 years of experience Experience in overseeing operations in outdoor education, camp environments, cultural centres or multi-site facilities. Demonstrated experience in managing buildings, utilities, seasonal readiness, equipment, and grounds in year-round or remote settings. Experience implementing safety standards, emergency response plans, and compliance systems (preferably aligned with outdoor or camping regulations). Proven experience hiring, training, scheduling, and supervising diverse teams, including instructors, maintenance staff, and seasonal workers. Experience coordinating or delivering land-based, cultural, outdoor, or experiential learning programs. Experience managing logistics, registration systems, inventory, procurement, and daily operational workflows. Experience using digital communication tools (including Outlook) for scheduling, coordination, and operational planning. Knowledge of year-round camp operations, outdoor program logistics and multi-site coordination. Knowledge of Ontario Camping Association Standards, emergency response planning, and water/fire safety protocols. Skills in site maintenance, utilities, equipment management, and seasonal readiness. Ability to manage budgets, track expenditures, and support forecasting using QuickBooks. Proficiency in Microsoft Outlook for scheduling, communication, and operational coordination. Strong supervisory skills, including training, performance management, and team coordination. Ability to design, schedule and evaluate rotating seasonal programs and cultural workshops. Skills in relationship building. Ability to prepare operational reports, safety logs, and program evaluations. Clear, professional communication and strong decision-making in outdoor environments. Commitment to Metis cultural integrity, protocols and distinctions-based practice.
