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Open nowPosted yesterday

Customer Care Team Lead

Metropolitan St Louis Sewer District8 open roles

Where
Saint Louis, MO, United States
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Your applicationOpen nowCustomer Care Team LeadMetropolitan St Louis Sewer District · Saint Louis, MO, United States

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Metropolitan St Louis Sewer District's own form.

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The clock on this job

Early applications get read.

13.8% of postings close within 7 days. Measured by our own scanner across the market. Metropolitan St Louis Sewer District postings stay open a median of 19 days.

Share of postings closed within
  1. 2.2%1 day
  2. 4.7%3 days
  3. 13.8%7 days
  4. 22.3%14 days
  5. 37.8%30 days
  6. 59.0%60 days
This job: posted yesterday

Metropolitan St Louis Sewer District median: 19 days open

The posting

Job Description

Essential Functions:

  • Oversee a customer service group involved in specialized clerical work.
  • Schedule administrative assignments and review work of unit; train work unit of business rules to meet objectives.
  • May serve as lead worker or acknowledged expert who resolves most difficult problems.
  • Accurately compile, prepare and review reports according to standard operating procedures using data from various software applications.
  • Perform complex clerical work; compose and/or type correspondence; perform difficult public contact work for the unit; maintain records.
  • Gather and organize information for preparation of technical reports.
  • Effectively utilize Webbi Business Object reports to resolve issues, update Maximo records by entering data.
  • Oversee work groups review of and manage Missouri One Locates, assist with implementation of technology improvements through process development, communication, and training.
  • Maintain complex reports in spreadsheets and special application software.

Additional Responsibilities:

  • May requisition office supplies; coordinate staff to attend meetings/keep minutes at various remote locations; develop Webbi Business Object reports; perform related work as required or as delegated by supervisor.

MINIMUM QUALIFICATIONS:

Training and Experience:

Graduation from high school or equivalent and four years of progressively responsible customer service/administrative support experience in related area.

Desirable Knowledge, and Skills:

  • Thorough knowledge of appropriate administrative support methods, office practices, modern office equipment and filing systems.
  • Working knowledge of department function.
  • Working knowledge of job-related software applications.
  • Working knowledge of word processing, spreadsheet and specialized software.
  • Considerable skill in performing office operations.
  • Considerable ability to operate a variety of office equipment.
  • Considerable ability to form effective working relationships with the public under difficult circumstances.
  • Considerable ability to oversee the work of others.
  • Ability to keep complex records and prepare detailed reports.

SPECIAL REQUIREMENT:

Must possess a valid driver's license issued by the state in which the employee resides.

Pursuant to MSD's "Substance Abuse Policy and Procedures," this position has been designated as non-safety sensitive and candidate must pass a Non-D.O.T. Drug Test for this position. Employees occupying this position are not subject to Federal (D.O.T.) Drug and Alcohol Testing Regulations.

Employees of MSD must have a current meets expectations performance review.

About Us

The Metropolitan St. Louis Sewer District provides comprehensive wastewater and storm water management services to residents and businesses in both St. Louis City and County. As one of the most recognized employers in the region and a fixture in the downtown area, MSD employs over 900 individuals in a wide-range of roles including skilled crafts and laborers, engineering, information technology, finance, human resources and administration support. We invite you to be part of the team!

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