The posting
At MFS, you will find a culture that supports you in doing what you do best. Our employees work together to reach better outcomes, favoring the strongest idea over the strongest individual. We put people first and demonstrate care and compassion for our community and each other. Because what we do matters – to us as valued professionals and to the millions of people and institutions who rely on us to help them build more secure and prosperous futures.


THE ROLE
The Business Operations Analyst will gain exposure to strategic initiatives in Operations while supporting the Value Stream Mapping activities aimed at optimizing operational workflows and capabilities across the department.
Additionally, the role participates in department wide projects, performing support functions on behalf of the team. This role is expected to, with guidance from senior analysts, provide supportive partnership across the department to execute on solutions, decrease operational risk and promote long-term efficiency.
WHAT YOU WILL DO
- Support analysis of current business processes and workflows under senior team member direction, helping identify potential process gaps and improvement opportunities.
- Gather and document business requirements from stakeholders
- Create process maps, workflows, technical requirements, and business documentation with guidance from senior analysts
- Conduct data analysis and generate dashboards to support decision-making
- Collaborate with cross-functional teams including operations, IT software architects and product owners
- Coordinates logistics and documentation for meetings and workshops, supporting facilitation led by senior team members.
- Assist with coordinating and managing project timelines, deliverables and meetings as needed within MFS.
- Manage administrative tasks related to Operations service provider, including maintaining contact lists, updating documentation, and organizing contract files.
- Assist in tracking the performance or maturity model against key metrics to be organized for regular reporting to management.
- Collaborate with different internal and cross-functional teams to ensure alignment on transformation goals and initiatives.
- Performs assigned analyses and tasks under the guidance and direction of senior Business Operations team members.
- Assume additional responsibilities as requested.
WHAT WE ARE LOOKING FOR
- Bachelor’s degree in Business Administration, Finance, Information Systems, Operations Management, or related field
- 0-2+ years' relevant experience
- Proficiency with Microsoft Office (Word, Excel and PowerPoint) required.
- Proficiency in visualizing process diagrams, taking them from text to a visual flowchart/diagram to support common understanding of processes across the department
- Strong analytical and problem-solving skills
- Experience with process mapping tools (Visio, Lucidchart, etc.)
- Knowledge of Lean, Six Sigma, Agile, or BPM methodologies
- Basic familiarity with reporting or automation tools such as Power BI, Tableau, or Power Automate is a plus
- Excellent communication and stakeholder management skills
- Ability to manage multiple projects and priorities
PREFFERED QUALIFICATIONS, SKILLS &EXPERIENCE
- Lean Six Sigma Green Belt or similar certification
- Experience with investment management operational systems
- Knowledge of SQL or data analysis tools
- Project management experience is a plus
Applicants must be currently authorized to work in the United States on a full-time basis. This position is not eligible for sponsorship.
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Base Salary Range: $50,000.00 - $71,500.00

This position is eligible for competitive incentive bonus. 


At MFS, we believe in fair and transparent compensation. For that reason, we’re including the salary range for this position. This range reflects our good-faith expectation for what we’ll pay depending on the candidate’s experience, training and education. In addition to the salary, we also offer significant and competitive incentive compensation based on both individual and company performance. Other components of our Total Rewards Package include:
- MFS contributes an amount equal to 15% of your base salary to your retirement account that is separate from the company -sponsored 401(k)
- Education Assistance: MFS contributes $100 monthly up to $10,000 lifetime maximum directly to loan provider
- Education Assistance: Tuition reimbursement up to $8,000 annually
- Education Assistance: Access to discounted tutors and college coaches
- Generous time off and fully paid leaves including 20-weeks for maternity, 12-weeks for parental and caregiver leaves
- Choice of medical and dental plans and an and an employer contribution into the Health Savings Account
- Tax deferred commuter benefits & flexible spending accounts (medical & dependent care)
- Wellness Programs: Robust wellness webinars, employee assistance program with a focus on mental health, subsidized fitness benefit via Wellhub (formerly Gympass), where you can workout at gyms, studios and boutique fitness locations near you, join virtual personal training sessions and access a wide variety of well-being apps
Our compensation philosophy is to pay competitively for talent while ensuring equity across employees performing comparable work. We are committed to transparency – if you have questions about how we arrived at this range or what additional benefits and bonus opportunities come with the role, we’ll be happy to discuss them
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At MFS, we are dedicated to building a diverse, inclusive and authentic workplace. If you are excited about this role but your past experience doesn't align perfectly, we encourage you to apply - you might be just the right candidate for this role or others.
Applicants must be currently authorized to work in the United States on a full-time basis. This position is not eligible for sponsorship.
MFS is a hybrid work environment (remote/onsite) unless otherwise stated in the job posting.
If any applicant is unable to complete an application or respond to a job opening because of a disability, please contact MFS at 617-954-5000 or email [email protected] for assistance.
MFS is an Equal Opportunity Employer and it is our policy to not discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, marital status, sexual orientation, gender identity, genetic information, disability, veteran status, or any other status protected by federal, state or local laws. Employees and applicants of MFS will not be subject to harassment on the basis of their status. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited. Please see the Know Your Rights: Workplace Discrimination is Illegal document, linked for your reference.
