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Open nowPosted 70 days ago

VIP Services Manager

mgmchina111 open roles

Where
MGM Cotai
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Your applicationOpen nowVIP Services Managermgmchina · MGM Cotai

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on mgmchina's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

11.8% of postings close within 7 days. Measured by our own scanner across the market. mgmchina postings stay open a median of 9 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.4%3 days
  3. 11.8%7 days
  4. 18.5%14 days
  5. 35.5%30 days
  6. 45.1%60 days
This job: posted 70 days ago

mgmchina median: 9 days open

The posting

We are proud to offer excellent opportunities for talented individuals to join the roaring team of MGM China.

我們誠邀才華出眾的您，把握美高梅中國事業​機會，與金獅再闖另一座高峰。

Job Responsibilities:

  • To be fully responsible for the overall development, operation and the performance management of employees of the VIP Services team at MGM Cotai
  • Establish a rapport with guests maintaining good customer relationships; support Assistant VIP Services Manager with handling all guest complaints
  • Support Assistant Director of VIP Services with all aspects of the planning and development of the VIP Services team
  • Review all information pertinent to the day’s business and conduct daily meetings with departmental Managers and Team Leaders
  • Tour Floors, front and back-of-house, Lobby and Porte Cochère routinely throughout the day; audit staff adherence to Hotel policies and procedures in all phases of service and job functions; follow up with designated personnel where needed
  • Review and monitor departmental profits, payroll expenses, OS&E expenses, cost per occupied Room, previous day’s occupancy and revenues, and other KPI’s

Job Requirements:

  • 5 to 8 years’ experience in similar capacity in a 5 stars luxury Hotel, Resort or Casino environment
  • Bachelor’s Degree or above
  • Fluent in Cantonese, English and Mandarin, proficiency in foreign languages preferable
  • Excellent knowledge of Opera, Microsoft Office and HotSOS.
  • Working knowledge of PC software programs (MS Word, Excel, PowerPoint, Access, etc.)
  • Strong working knowledge of budgets, forecasting, profit and loss statements
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    The review screen in CV Rocket: how each CV was read, round by round.

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  4. Every reply, sorted

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