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COORDENADOR DE SOLUCOES AO CLIENTE

MHNET Telecomunicações Ltda

Where
CHAPECO, SC, Brasil
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Your applicationOpen nowCOORDENADOR DE SOLUCOES AO CLIENTEMHNET Telecomunicações Ltda · CHAPECO, SC, Brasil
  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on MHNET Telecomunicações Ltda's own form.

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The clock on this job

Early applications get read.

13.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.2%1 day
  2. 4.7%3 days
  3. 13.8%7 days
  4. 22.3%14 days
  5. 37.8%30 days
  6. 59.0%60 days
This job: posted today

The posting

Entregar metas e indicadores sob sua responsabilidade; Coordenar a equipe sob sua responsabilidade, acompanhando o desempenho e promovendo o desenvolvimento dos colaboradores; Acompanhar a execução do orçamento da área, apoiando o gestor imediato na gestão dos recursos; Estabelecer e manter relações estratégicas com parceiros e fornecedores; Apoiar o gestor imediato na implementação de ações, projetos e decisões relacionadas à área; Garantir o agendamento e o cumprimento da agenda de atendimento ao cliente interno e externo, assegurando a qualidade dos serviços e o cumprimento dos SLAs estabelecidos; Acompanhar, monitorar e garantir que os processos de atendimento ao cliente resultem em entregas com qualidade e dentro dos padrões definidos; Atuar em conjunto com as áreas comerciais e operacionais, contribuindo para a melhoria contínua dos processos, ferramentas e comunicação; Realizar contato com clientes para acompanhamento das demandas e reporte do andamento dos projetos, quando necessário; Acompanhar e analisar indicadores de desempenho (KPIs), propondo ações de melhoria para os resultados da área; Assegurar o cumprimento dos padrões de qualidade e acompanhar os resultados da equipe sob sua coordenação; Apoiar o relacionamento com fornecedores e parceiros, conforme diretrizes estabelecidas pela gestão; Manter a sua conduta de acordo com as normas de Compliance, Código de Ética e demais políticas da empresa; Realizar viagens, quando necessário; Atender público interno e externo; Realizar outras atividades pertinente à área, conforme demanda.

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