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Open nowPosted 30 days ago

CUSTOMER EXPERIENCE & QUALITY LEAD

MICHAEL PAGE INTERNATIONAL (BELGIUM)

Where
de Bruxelles-Capitale/Arr. Brussel-Hoofdstad, Belgium
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Your applicationOpen nowCUSTOMER EXPERIENCE & QUALITY LEADMICHAEL PAGE INTERNATIONAL (BELGIUM) · de Bruxelles-Capitale/Arr. Brussel-Hoofdstad, Belgium

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on MICHAEL PAGE INTERNATIONAL (BELGIUM)'s own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

14.0% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.3%1 day
  2. 4.7%3 days
  3. 14.0%7 days
  4. 22.5%14 days
  5. 38.3%30 days
  6. 59.0%60 days
This job: posted 30 days ago

The posting

  • Our client is a leading European consumer services organization operating across multiple international markets.
  • Recognized for its customer-centric approach, the company continuously invests in service excellence, operational efficiency and process improvement.

Jobomschrijving

  • Monitor and assess customer interactions and service quality performance to identify trends, gaps and opportunities for improvement.
  • Design, coordinate and manage customer experience assessment programs, including quality audits and mystery shopping initiatives across multiple countries.
  • Analyze customer feedback, operational performance metrics and quality data to support informed decision-making.
  • Map and evaluate customer journeys across channels, identifying friction points and recommending practical improvement actions.
  • Collaborate with operational and regional stakeholders to support the implementation of service quality and customer experience initiatives.
  • Prepare insightful reports, dashboards and presentations for leadership teams, translating data into clear business recommendations.
  • Bachelor's or master's degree, or equivalent professional experience.
  • 3-5 years of experience in Customer Experience, Service Quality, Operational Excellence, Business Analysis or a related field.
  • Strong analytical mindset with the ability to interpret complex data, identify trends and transform insights into actionable recommendations.
  • Advanced proficiency in Excel, Power BI and reporting tools.
  • Excellent communication and stakeholder management skills, with the ability to work effectively in a multicultural environment.
  • Able to work autonomously in a cross-functional environment.
  • Fluent in English and French or Dutch; additional European languages are considered an asset.
  • Flexible to travel across Europe (approximately 20%).

Posting text belongs to the employer. Removal requests: contact us.

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  1. A CV for this posting

    Written against MICHAEL PAGE INTERNATIONAL (BELGIUM)'s own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on MICHAEL PAGE INTERNATIONAL (BELGIUM)'s form

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    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    MICHAEL PAGE INTERNATIONAL (BELGIUM)'s answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

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  5. Reply with AI

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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