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Open nowPosted 3 days ago

Customer Success Manager | SaaS | Benelux

MICHAEL PAGE INTERNATIONAL (BELGIUM)

Where
Antwerpen, Belgium
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Your applicationOpen nowCustomer Success Manager | SaaS | BeneluxMICHAEL PAGE INTERNATIONAL (BELGIUM) · Antwerpen, Belgium
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  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on MICHAEL PAGE INTERNATIONAL (BELGIUM)'s own form.

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The clock on this job

Early applications get read.

14.0% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.3%1 day
  2. 4.7%3 days
  3. 14.0%7 days
  4. 22.5%14 days
  5. 38.3%30 days
  6. 59.0%60 days
This job: posted 3 days ago

The posting

Onze klant is een toonaangevende internationale SaaS-organisatie die digitale oplossingen ontwikkelt voor een snel evoluerende sector. Dankzij innovatieve cloudtechnologie ondersteunt het bedrijf honderden bedrijven bij het optimaliseren van hun online aanwezigheid, klantbeleving en commerciële prestaties. #SaaS #DigitalTransformation #CustomerSuccess #Automotive #Innovation #Growth

Jobomschrijving

Als Customer Success Manager ben je het vaste aanspreekpunt voor jouw klantenportefeuille en zorg je ervoor dat klanten maximaal rendement halen uit de aangeboden oplossingen.Je verantwoordelijkheden omvatten onder meer:

  • Beheren van een portefeuille
  • Klanten begeleiden vanaf onboarding tot langdurige samenwerking
  • Klantbehoeften analyseren en vertalen naar concrete oplossingen
  • Adviseren rond digitale strategie, marketing en klantengroei
  • Organiseren en geven van producttrainingen en workshops
  • Opvolgen van gebruik, prestaties en adoptie van de technologie
  • Signaleren van upsell- en cross-sell opportuniteiten
  • Samenwerken met Sales, Delivery en Product Teams
  • Klanten bezoeken binnen de Benelux
  • Actief bijdragen aan klanttevredenheid, retentie en groei

Wij zoeken een klantgerichte professional die energie haalt uit relatiebeheer, consultancy en technologie.

  • Ervaring binnen Account Management, Customer Success of een vergelijkbare functie
  • Affiniteit met SaaS, digitale marketing, CRM-systemen of technologie
  • Ervaring binnen automotive is een plus
  • Sterke communicatieve en presentatievaardigheden
  • In staat om meerdere projecten en klanten tegelijkertijd te beheren
  • Commercieel inzicht met oog voor klantwaarde en groeikansen
  • Zelfstandig, proactief en resultaatgericht
  • Vlot in het Nederlands en Engels - kennis van het Frans is een sterke troef

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