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Open nowPosted 40 hours ago

Customer Service & Order Administration Specialist FR/EN

Michael Page

Where
Nivelles, Belgium
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Your applicationOpen nowCustomer Service & Order Administration Specialist FR/ENMichael Page · Nivelles, Belgium

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  6. 58.9%60 days
This job: posted 40 hours ago

The posting

Our client is seeking a Customer Service & Order Administration Specialist FR/EN to strengthen its Customer Service team on a temporary basis. Acting as a key liaison between customers and internal stakeholders, the successful candidate will be responsible for ensuring an efficient order-to-cash process while delivering an outstanding customer experience.

Client Details

Our client is a well-established international manufacturing and distribution company recognised for its commitment to quality, innovation, and customer satisfaction. Operating across multiple markets, the organisation offers a fast-paced and collaborative environment where teamwork and continuous improvement drive success.

Description

As a Customer Service & Order Administration Specialist FR/EN your responsibilities are:

  • Manage the complete order-to-cash process for a portfolio of domestic and international customers.
  • Process, release, and monitor customer orders received through various channels, including e-commerce platforms, email, phone, and EDI.
  • Provide customers with timely updates regarding order status, product availability, pricing, promotions, shipment tracking, and related documentation.
  • Maintain accurate customer purchase order records within the ERP system for compliance and audit purposes.
  • Collaborate closely with Supply Chain and Planning teams to validate customer demand against inventory availability.
  • Manage backorders proactively and communicate alternative solutions when supply shortages arise.
  • Coordinate shipments from multiple production sites and third-party suppliers while ensuring on-time delivery.
  • Prepare and verify shipping, export, and customer-specific documentation.
  • Handle debit and credit note administration.
  • Respond to customer enquiries and manage claims related to logistics, quality, pricing, warranty, transport, and other service issues.
  • Escalate complex cases according to internal procedures and ensure prompt resolution.
  • Work cross-functionally with Sales, Logistics, Finance, Compliance, Marketing, and Product teams.
  • Produce operational reports and analyse business data to support decision-making.
  • Identify opportunities for process optimisation and contribute to continuous improvement initiatives.
  • Support the implementation of best practices and departmental performance standards.

A successful Customer Service & Order Administration Specialist FR/EN should have:

  • Holds a Bachelor's degree or equivalent experience.
  • Has initial experience within Customer Service, Customer Support, Order Management, Sales Administration, or Supply Chain Administration.
  • Is fluent in English, both written and spoken.
  • Possesses a good working knowledge of French.
  • Additional language skills are considered a strong asset.
  • Has experience working with ERP systems, ideally SAP SD (Sales & Distribution).
  • Demonstrates excellent proficiency with Microsoft Office, particularly Excel, Outlook, Teams, and PowerPoint.
  • Has strong communication, organisation, and stakeholder management skills.
  • Is customer-focused and solutions-oriented.
  • Can work independently while also being an effective team player.
  • Remains calm and efficient in a fast-paced environment.
  • Displays strong attention to detail and analytical thinking.
  • Adopts a continuous improvement mindset and strives for service excellence.

Posting text belongs to the employer. Removal requests: contact us.

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