Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 44 hours ago

Customer Service & Order Administration Specialist FR/EN

Michael Page

Where
Nivelles, Belgium
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowCustomer Service & Order Administration Specialist FR/ENMichael Page · Nivelles, Belgium

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Michael Page's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

13.5% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.3%1 day
  2. 4.6%3 days
  3. 13.5%7 days
  4. 21.8%14 days
  5. 36.6%30 days
  6. 58.9%60 days
This job: posted 44 hours ago

The posting

Our client is seeking a Customer Service & Order Administration Specialist FR/EN to strengthen its Customer Service team on a temporary basis. Acting as a key liaison between customers and internal stakeholders, the successful candidate will be responsible for ensuring an efficient order-to-cash process while delivering an outstanding customer experience.

Client Details

Our client is a well-established international manufacturing and distribution company recognised for its commitment to quality, innovation, and customer satisfaction. Operating across multiple markets, the organisation offers a fast-paced and collaborative environment where teamwork and continuous improvement drive success.

Description

As a Customer Service & Order Administration Specialist FR/EN your responsibilities are:

  • Manage the complete order-to-cash process for a portfolio of domestic and international customers.
  • Process, release, and monitor customer orders received through various channels, including e-commerce platforms, email, phone, and EDI.
  • Provide customers with timely updates regarding order status, product availability, pricing, promotions, shipment tracking, and related documentation.
  • Maintain accurate customer purchase order records within the ERP system for compliance and audit purposes.
  • Collaborate closely with Supply Chain and Planning teams to validate customer demand against inventory availability.
  • Manage backorders proactively and communicate alternative solutions when supply shortages arise.
  • Coordinate shipments from multiple production sites and third-party suppliers while ensuring on-time delivery.
  • Prepare and verify shipping, export, and customer-specific documentation.
  • Handle debit and credit note administration.
  • Respond to customer enquiries and manage claims related to logistics, quality, pricing, warranty, transport, and other service issues.
  • Escalate complex cases according to internal procedures and ensure prompt resolution.
  • Work cross-functionally with Sales, Logistics, Finance, Compliance, Marketing, and Product teams.
  • Produce operational reports and analyse business data to support decision-making.
  • Identify opportunities for process optimisation and contribute to continuous improvement initiatives.
  • Support the implementation of best practices and departmental performance standards.

A successful Customer Service & Order Administration Specialist FR/EN should have:

  • Holds a Bachelor's degree or equivalent experience.
  • Has initial experience within Customer Service, Customer Support, Order Management, Sales Administration, or Supply Chain Administration.
  • Is fluent in English, both written and spoken.
  • Possesses a good working knowledge of French.
  • Additional language skills are considered a strong asset.
  • Has experience working with ERP systems, ideally SAP SD (Sales & Distribution).
  • Demonstrates excellent proficiency with Microsoft Office, particularly Excel, Outlook, Teams, and PowerPoint.
  • Has strong communication, organisation, and stakeholder management skills.
  • Is customer-focused and solutions-oriented.
  • Can work independently while also being an effective team player.
  • Remains calm and efficient in a fast-paced environment.
  • Displays strong attention to detail and analytical thinking.
  • Adopts a continuous improvement mindset and strives for service excellence.

Posting text belongs to the employer. Removal requests: contact us.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Michael Page's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Michael Page's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Michael Page's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.