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Open nowPosted 58 days ago

Learning & Customer Excellence Trainer (M/V/X)

Michael Page

Where
Gent, Belgium
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Your applicationOpen nowLearning & Customer Excellence Trainer (M/V/X)Michael Page · Gent, Belgium

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The clock on this job

Early applications get read.

14.0% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.3%1 day
  2. 4.7%3 days
  3. 14.0%7 days
  4. 22.5%14 days
  5. 38.3%30 days
  6. 59.0%60 days
This job: posted 58 days ago

The posting

Our client is looking for a Customer Training & Development Specialist to design, deliver and continuously improve learning initiatives within a customer-facing environment. This role combines training delivery, coaching and learning programme development to support employee growth and operational excellence.

Bedrijfsomschrijving

Our client is a globally recognised industrial organisation with a strong reputation for innovation, operational excellence and customer-centricity. With an international footprint and a collaborative culture, the company invests heavily in employee development and continuous learning.Employees benefit from a dynamic working environment where knowledge sharing, professional growth and teamwork are highly valued, creating opportunities to build a rewarding long-term career.

Omschrijving

  • Partner with management to identify training needs and develop tailored learning solutions.
  • Design, create and continuously improve training materials, manuals, guides and digital learning content.
  • Deliver engaging training sessions for both new hires and existing employees.
  • Evaluate training effectiveness and implement improvements where needed.
  • Maintain training records and monitor employee learning progress.
  • Provide individual coaching and ongoing support to customer service professionals.
  • Support the implementation of learning and development initiatives across the organisation.
  • Research and introduce modern training methodologies and best practices.
  • Contribute to various projects related to employee development and organisational learning.
  • Travel occasionally to other company sites to facilitate training sessions.
  • Master's degree in Business, Education, Human Resources or a related field.
  • Previous experience as a Trainer, Learning & Development Specialist, Facilitator or similar role.
  • Strong communication, presentation and stakeholder management skills.
  • Proven ability to adapt training approaches to different audiences and topics.
  • Experience developing learning content and training programmes.
  • Familiarity with e-learning platforms and digital learning tools is an advantage.
  • Excellent organisational and time management skills.
  • Strong interpersonal skills with the ability to motivate and engage others.
  • Ability to work independently while thriving in a collaborative environment.
  • Fluent in English.
  • Willingness to travel occasionally when required

Posting text belongs to the employer. Removal requests: contact us.

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