The posting
Key Responsibilities
1. Production Support & Issue Resolution
- Monitor, analyze, and resolve SAP issues reported by global FG/WH users within agreed response timelines
- Perform root cause analysis and coordinate with IT for resolution of complex issues
- Provide on-call support, including occasional weekend standby for critical operations
2. SAP Enhancements & Process Improvement
- Act as liaison between FG business teams and IT for system enhancements
- Gather user requirements, support feasibility studies, and recommend optimal solutions
- Drive continuous improvement initiatives to enhance FG logistics operations
3. Project Execution
- Lead or participate in cross-functional projects (e.g., S/4HANA, warehouse, logistics initiatives)
- Support requirements gathering, design validation, testing, and deployment activities
- Ensure alignment with global process standards
4. Testing & Quality Assurance
- Perform system integration testing and coordinate User Acceptance Testing (UAT)
- Ensure proper documentation and tracking of test results
- Support defect resolution and validation
5. Configuration & System Ownership
- Own and maintain SAP configuration and related to FG and WH operations
- Provide governance for SAP tables supporting FG distribution processes
6. Reporting & Analytics
- Deliver reporting solutions and analytics to improve operational visibility
- Analyze data to identify automation and optimization opportunities
7. User Training & Support
- Provide end-user training and guidance to ensure effective SAP usage
- Act as subject matter expert for FG SAP processes
8. Documentation
- Document system logic, processes, and transaction usage
- Support design documentation and process standardization
Required Skills & Qualifications
Technical Skills
- Strong knowledge of SAP SD / Order-to-Cash processes, including:
- Deliveries, shipping, pick/pack/palletize
- Material master, order types, STO
- Experience managing SAP configuration tables
- Ability to read ABAP code and knowledge in writing ABAP code is an added advantage
- Experience in debugging and understanding SAP database table
- Experience in ingesting and managing Hana and Snowflake database
- Project management skills is an added advantage.
Functional & Business Skills
- Strong understanding of FG and WH, logistics and distribution processes
- Ability to translate business requirements into system requirements
- Strong analytical and problem-solving capability
Experience
- Bachelor’s degree in Process, Engineering, Operations, or related discipline
- 2–10 years of relevant SAP/S4 experience in similar capacity in recent years.
- Experience in S/4HANA migration, EWM, or SRM implementations from business side
- Exposure to global operations support environments
- Experience in managing projects and stakeholders
Work Environment & Expectations
- Ability to thrive in a fast-paced, dynamic, and high-demand operational environment
- Comfortable supporting global users across multiple time zones
- Willingness to support off-hours or weekend activities when required for operations or project rollouts
Summary
End-to-end SAP FG support role covering operations, enhancements, and projects, requiring strong SD process knowledge, ABAP capability, and ability to operate in a fast-paced global environment using AI tools



