The posting
Overview
The Business Trust Partner (BTP) within Trust and Integrity Protection (TrIP) is a strategic partner to Microsoft Customer and Partner Solutions (MCAPS) business leaders. The role helps leaders understand and act on their end-to-end trust and compliance posture by translating business priorities, operating changes, risk signals, and cross-domain compliance information into clear actions and accountable outcomes.
The BTP delivers a repeatable, risk-profile-based service aligned to the Business Trust Accountability (BTA) Framework. The role connects the business with TrIP risk-domain teams, provides consolidated visibility across risk, audit, monitoring, and remediation activity, identifies emerging concerns before they escalate, and enables a practical culture of compliance-by-design.
The BTP does not replace domain risk owners or perform every underlying assessment; instead, the role integrates insights, clarifies ownership, reduces hand-offs, and helps the business and TrIP move risks to resolution.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. We foster a culture of growth, innovation, collaboration, respect, integrity, and accountability where everyone can thrive.
Responsibilities
Business Risk Partnership and Translation
- Develop a deep understanding of the assigned business, its strategy, operating rhythms, customers, critical processes, and changing risk profile.
- Translate TrIP requirements and initiatives into business-relevant priorities, roadmaps, decisions, and actions, and bring business context back to risk-domain teams.
Consolidated Trust and Compliance Visibility
- Aggregate relevant risk-domain, audit, OneRadar, monitoring, control, and remediation information into clear business-level views.
- Support periodic trust or compliance assessments that explain overall posture, areas of heightened focus, TrIP activity, accountable owners, and required business actions.
Proactive Signal Identification and Triage
- Use business champions, stakeholder listening channels, operating forums, organisational updates, and data-informed insights to identify early signals of emerging or systemic risk.
- Capture, categorise, trend, and route signals to the appropriate risk-domain or leadership owner, and track their disposition and progress.
Cross-Domain Accountability and Issue Resolution
- Act as a connector across TrIP and the business when issues span multiple risk domains or lack a clear owner.
- Facilitate assignment to a named accountable lead, establish a visible path to decision or remediation, and reduce the number of separate contacts and hand-offs the business must navigate.
BTA Framework and Compliance Enablement
- Partner with leaders to define and sustain a compliance support model aligned to the organisation’s structure, maturity, and risk profile.
- Support annual compliance planning and business risk profiling, champion enablement, TrIP service awareness, leadership tone-from-the-top communications, and integration of accountability into existing business rhythms.
Strategic Communication and Business Readouts
- Prepare concise, decision-oriented updates on top business signals, organisational changes, key projects, risk outlook, and emerging themes.
- Tailor communications for business and TrIP leadership so initiatives are timed, explained, and adopted in ways that support business priorities and customer outcomes.
Governance, Measurement, and Continuous Improvement
- Maintain disciplined operating cadences and measurable service outcomes.
- Track indicators such as proactive signals raised and triaged, emerging risks identified before escalation, ownership and routing timeliness, remediation progress, stakeholder adoption, and reduction in friction or unresolved hand-offs.
- Use feedback and data to improve the BTP service model.
Risk Hunting and Resilience Feedback Loop
- Provide business-derived signals and insights from critical processes, business-impact considerations, new technologies, AI-enabled scenarios, and operating-model changes to relevant risk-hunting and resilience teams.
- Help connect validated findings back into the business risk portfolio and appropriate governance forums.
- Embody our culture and values
Qualifications
Required Qualifications
- Bachelor's Degree in Business, Operations, Finance, or related field AND 4+ years experience in program management, process management, or process improvement OR equivalent experience.
Preferred Qualifications
- Experience with enterprise compliance frameworks, risk taxonomies, risk and control assessments, audit or remediation processes, or business-led governance models.
- Familiarity with Microsoft, MCAPS, TrIP, the Business Trust Accountability Framework, or similarly complex global commercial and technology environments.
- Experience designing or scaling repeatable advisory, business-partnering, or compliance-enablement services based on organisational risk profiles.
- Experience using data, AI-enabled insights, dashboards, or monitoring information to identify trends, emerging risks, and opportunities for earlier intervention.
- Change management, behavioural influence, and community-building capabilities.
- 4+ years of experience in compliance, risk management, business operations, business program management, governance, audit, controls, or a related field.
- Demonstrated ability to translate complex risk, compliance, or technical information into clear business implications, decisions, and actions.
- Strong stakeholder management, influencing, facilitation, and executive communication skills across a matrixed organisation.
- Experience coordinating cross-functional work where ownership is shared or spans multiple disciplines.
- Strong analytical and synthesis skills, with the ability to connect qualitative business signals and quantitative risk information into concise, decision-ready insights.
- Ability to establish operating rhythms, clarify accountability, manage ambiguity, and track actions through resolution.
Business Program Management IC4 - The typical base pay range for this role across the U.S. is USD $97,600 - $188,400 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $125,000 - $206,400 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
