The posting
Overview
Are you passionate about delivering a world-class employee experience and shaping the future of the workplace? Do you thrive in a high-touch, service-driven environment where your ability to build trust and influence across teams directly shapes how people connect, create, and succeed?
Join Microsoft's Global Workplace Services (GWS) team—where we empower every individual and organization to achieve more. Across our Bay Area campuses—including Mountain View (MTV) we deliver innovative, efficient, and inspiring workspaces that support productivity and well-being for a highly visible engineering, sales, and executive population.
We are seeking a dynamic and strategic District Facilities Manager, Bay Area to lead operations across multiple Bay Area campuses. This is a customer-facing, service-first leadership role for someone who thrives on being the trusted face of GWS to the business—someone who leads through influence rather than authority, builds durable cross-functional partnerships, and turns employee feedback into measurable improvements to the workplace experience.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.
Responsibilities
Customer Service & Business Partnership
- Serve as the primary GWS point of contact for business groups across the district, delivering a consistently high-touch, responsive service experience.
- Build trusted relationships with campus leaders, executive support teams, and employee populations; anticipate needs and resolve escalations with urgency and professionalism.
- Actively gather and act on employee and stakeholder feedback, translating it into service adjustments and workplace improvements.
- Set and manage service expectations across a diverse customer base, balancing competing priorities with transparency and sound judgment.
Cross-Functional Leadership & Influence
- Lead through influence across planning, projects, finance, HR, security, events, and business group partners—driving alignment without direct reporting authority.
- Partner across strategic planning and operational execution to align facility services with business priorities and performance metrics.
- Maintain alignment with Tier 1 vendor partners (integrated facilities management, food service, and security) and hold partners accountable to service, safety, and budget commitments.
- Represent GWS in emergency response planning, corporate policy development, and cross-org forums.
Day-to-Day Operations
- Own the seamless operation of multiple Bay Area campuses, coordinating facility changes and equipment layouts to optimize space and cost-efficiency.
- Manage vendor relationships across janitorial, maintenance, and security services, owning work order processes and service delivery standards.
- Ensure compliance with safety codes, building regulations, internal standards, and environmental and regulatory reporting requirements.
Commute Program Management
- Lead the SVC Commute Sync initiative in partnership with transportation and workplace stakeholders.
- Evaluate shuttle routes, parking logistics, and alternative transportation options, adjusting services based on employee feedback and evolving commute needs.
Dining Program Oversight
- Partner with food service vendors to oversee dining operations and ensure dining environments meet health, safety, and employee experience standards.
- Align dining services with organizational sustainability and wellness goals.
Office Experience & Executive Space Strategy
- Manage shared space expectations in collaboration with Events/ Enventions/EC teams.
- Oversee enhancements to signage, lighting, and ergonomic furniture installations.
Occupancy Planning
- Drive space forecasting and move coordination as part of Bay Area Occupancy Planning & Strategy.
- Collaborate with real estate and project partners on space design reviews and optimization efforts.
Real Estate Strategy
- Contribute to long-term real estate portfolio planning and participate in vendor selection, lease negotiations, and site evaluations.
- Attend strategic forums such as the Monthly Portfolio Planning Review and site-level project overviews to align on growth initiatives.
OpEx & CapEx Budget Management
- Manage to a 2% OpEx budget variance and maintain a 10% variance target for CapEx.
- Apply Root Cause Analysis (RCA) to monitor and address unplanned spending.
- Collaborate with facilities, food service, and project partners on financial forecasting and resource allocation.
- Participate in monthly project and operations reviews to align safety and budget priorities.
Additional Scope
- Partner with HR to maintain a safe and healthy work environment.
- Support facilities engineering initiatives to optimize building systems and asset performance.
- Champion innovation by integrating emerging technologies that enhance the employee experience.
- Embody our Culture | Microsoft Careers and Our Mission and Values | About Microsoft.
Qualifications
Required Qualifications
Master's Degree or equivalent degree in Business Administration (MBA), Finance, Engineering, Architecture, Construction/Project Management, Technology, Design, or related field AND 2+ years multinational corporate environment experience OR Bachelor's Degree or equivalent degree in Business Administration (BBA), Finance, Engineering, Architecture, Construction/Project Management, Technology, Design, or related field AND 4+ years multinational corporate environment experience OR equivalent experience.
Additional/Preferred Qualifications
- Master's Degree or equivalent degree in Business Administration (MBA), Finance, Engineering, Architecture, Construction/Project Management, Technology, Design, or related field AND 4+ years multinational corporate environment experience OR Bachelor's Degree or equivalent degree in Business Administration (MBA), Finance, Engineering, Architecture, Construction/Project Management, Technology, Design, or related field AND 6+ years multinational corporate environment experience OR equivalent experience.
- 3–5+ years of experience in corporate facilities management or related disciplines.
- Demonstrated excellence in customer service in a high-touch, client-facing workplace or hospitality environment, including executive-level stakeholder support.
- Proven ability to influence without authority and drive alignment across multiple functions, vendors, and business groups.
- Experience managing multi-site campus operations and Tier 1 outsourced service providers (integrated facilities management, food service, security).
- Experience with amenity programs—commute/transportation and dining—in a large corporate campus setting.
- Occupancy planning and move management experience, including business continuity and emergency occupancy layouts.
- Demonstrated OpEx and CapEx budget ownership with variance management and root cause analysis.
- Exceptional communication, collaboration, conflict resolution, and stakeholder management skills.
- Strategic thinker with strong analytical and problem-solving capabilities.
- Familiarity with sustainability, energy management, and workplace safety programs.
Facilities and Workplace Services IC4 - The typical base pay range for this role across the U.S. is USD $97,600 - $188,400 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $125,000 - $206,400 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
