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Open nowPosted 6 hours ago

Technical Support Engineer Intern for People with Disabilities (Ignite Program)

Microsoft2,398 open roles

Where
Cairo, Cairo Governorate, EG
Work mode
On site
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Your applicationOpen nowTechnical Support Engineer Intern for People with Disabilities (Ignite Program)Microsoft · Cairo, Cairo Governorate, EG

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The clock on this job

Early applications get read.

14.0% of postings close within 7 days. Measured by our own scanner across the market. Microsoft postings stay open a median of 22 days.

Share of postings closed within
  1. 2.3%1 day
  2. 4.7%3 days
  3. 14.0%7 days
  4. 22.5%14 days
  5. 38.3%30 days
  6. 59.0%60 days
This job: posted 6 hours ago

Microsoft median: 22 days open

The posting

Overview

The Ignite Program is a 12-month developmental internship that provides participants with hands-on experience in a corporate environment while receiving mentorship and guidance from experienced Microsoft professionals. The program aims to foster inclusion and empower individuals with disabilities to develop technical and professional skills, gain exposure to Microsoft technologies, and build a strong foundation for future career opportunities. Participants will contribute to real-world projects, collaborate with cross-functional teams, and gain practical experience in a supportive and inclusive learning environment.

Program Track: Technical Support Engineering: Ignite Interns will work alongside experienced professionals to support customers, learn troubleshooting methodologies, and develop technical expertise across Microsoft technologies. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. We foster a culture built on respect, integrity, accountability, innovation, and inclusion where everyone can thrive.

Coaching and Mentorship: Participants will be paired with dedicated coaches and mentors who will provide guidance, support, and valuable insights throughout the internship experience. This mentorship helps participants build technical knowledge, professional skills, and confidence in a corporate environment.

  • - Duration: 12 Months
  • - Employment Type: Internship

نبذة عن البرنامج

برنامج إجنايت هو برنامج تدريب تطويري لمدة 12 شهرًا يوفّر للمشاركين خبرة عملية مباشرة في بيئة عمل مؤسسية، مع الحصول على التوجيه والإرشاد من محترفي Microsoft ذوي الخبرة. يهدف البرنامج إلى تعزيز الشمول وتمكين الأشخاص ذوي الإعاقة من تطوير مهاراتهم التقنية والمهنية، واكتساب خبرة في تقنيات Microsoft، وبناء أساس قوي لفرصهم المهنية المستقبلية.

سيشارك المتدربون في مشاريع واقعية، ويتعاونون مع فرق متعددة التخصصات، ويكتسبون خبرة عملية في بيئة تعليمية داعمة وشاملة.

مسار البرنامج: هندسة الدعم الفني

سيعمل متدربو برنامج إجنايت جنبًا إلى جنب مع محترفين ذوي خبرة في Microsoft لدعم العملاء، وتعلّم منهجيات استكشاف الأخطاء وإصلاحها، وتطوير خبراتهم التقنية في تقنيات Microsoft المختلفة.

تتمثل مهمة Microsoft في تمكين كل شخص وكل مؤسسة من تحقيق المزيد. نحن نعزز ثقافة قائمة على الاحترام والنزاهة والمساءلة والابتكار والشمول، حيث يمكن للجميع النجاح والازدهار.

التدريب والإرشاد

سيتم تعيين مدربين ومرشدين متخصصين لكل مشارك لتقديم التوجيه والدعم والرؤى القيّمة طوال فترة التدريب. ويساعد هذا الإرشاد المشاركين على تطوير معارفهم التقنية ومهاراتهم المهنية وتعزيز ثقتهم بأنفسهم في بيئة عمل مؤسسية.

تفاصيل البرنامج

  • المدة: 12 شهرًا
  • نوع التوظيف: تدريب عملي

Responsibilities

Responsibilities

  • Learn and apply technical troubleshooting skills to support Microsoft products and services.
  • Assist in diagnosing and resolving technical issues under the guidance of experienced engineers.
  • Collaborate with team members to investigate customer issues and identify solutions.
  • Participate in knowledge-sharing sessions, technical training, and team discussions.
  • Support customer success through high-quality technical assistance.
  • Contribute to projects and initiatives that improve processes and customer experiences.
  • Develop technical and professional skills through hands-on learning and real-world experience.

المسؤوليات

تعلم وتطبيق مهارات استكشاف الأخطاء وإصلاحها لدعم منتجات وخدمات Microsoft

المساعدة في تشخيص المشكلات التقنية وحلها تحت إشراف مهندسين ذوي خبرة

التعاون مع أعضاء الفريق للتحقيق في مشكلات العملاء وتحديد الحلول المناسبة

المشاركة في جلسات تبادل المعرفة والتدريب التقني والنقاشات الجماعية

دعم نجاح العملاء من خلال تقديم مساعدة تقنية عالية الجودة

المساهمة في المشاريع والمبادرات التي تعمل على تحسين العمليات وتجارب العملاء

تطوير المهارات التقنية والمهنية من خلال التعلم العملي والخبرة الواقعية

Learning Opportunities

  • Systems Administration: Develop an understanding of system administration fundamentals, including daily operations, maintenance, and support activities.
  • Operating Systems: Learn how operating systems and servers are installed, managed, updated, and monitored.
  • Identity and Authentication Services: Explore identity management solutions, authentication methods, multi-factor authentication, and cloud-based identity services.
  • Networking Fundamentals: Build knowledge of networking concepts, protocols, IP addressing, routing, VLANs, and the OSI model.
  • Virtualization Technologies: Gain exposure to virtualization platforms including Hyper-V, VMware, and Azure Virtual Machines.
  • Cloud Administration: Learn the fundamentals of cloud administration, Azure services, hybrid cloud environments, and cloud storage solutions.
  • Security and Monitoring: Develop an understanding of cybersecurity principles, email security, cloud security, monitoring tools, and threat mitigation practices.

فرص التعلم

تطوير فهم أساسيات إدارة الأنظمة، بما في ذلك العمليات اليومية وأعمال الصيانة وأنشطة الدعم الفني.إدارة الأنظمة

أنظمة التشغيل التعرّف على كيفية تثبيت أنظمة التشغيل والخوادم وإدارتها وتحديثها ومراقبتها.

خدمات الهوية والمصادقة استكشاف حلول إدارة الهوية وأساليب المصادقة والمصادقة متعددة العوامل وخدمات الهوية المستندة إلى السحابة.

أساسيات الشبكات بناء المعرفة بمفاهيم الشبكات والبروتوكولات وعناوين IP والتوجيه وVLAN ونموذج OSI.

تقنيات المحاكاة الافتراضية اكتساب الخبرة في منصات المحاكاة الافتراضية بما في ذلك Hyper‑V وVMware وAzure Virtual Machines.

إدارة السحابة تعلّم أساسيات إدارة السحابة وخدمات Azure وبيئات السحابة الهجينة وحلول التخزين السحابي.

الأمن والمراقبة تطوير فهم لمبادئ الأمن السيبراني وأمن البريد الإلكتروني وأمن السحابة وأدوات المراقبة وممارسات التخفيف من التهديدات.

Qualifications

  • Strong interest in technology, technical support, cloud computing, or information technology.
  • Currently pursuing or recently completed a Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
  • Strong problem-solving, communication, and collaboration skills.
  • Willingness to learn new technologies and work in a team-oriented environment.
  • Relevant coursework, academic projects, certifications, or previous internship experience in a technology-related field are considered a plus.

المؤهلات

اهتمام قوي بالتكنولوجيا أو الدعم الفني أو الحوسبة السحابية أو تقنية المعلومات.

يدرس حاليًا أو أكمل مؤخرًا درجة البكالوريوس في علوم الحاسوب أو تقنية المعلومات أو الهندسة أو تخصص ذي صلة.

مهارات قوية في حل المشكلات والتواصل والعمل ضمن فريق.

الرغبة في تعلم تقنيات جديدة والعمل في بيئة تعاونية.

تُعد الدورات الدراسية ذات الصلة أو المشاريع الأكاديمية أو الشهادات المهنية أو الخبرة التدريبية السابقة في المجالات التقنية ميزة إضافية.

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

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