The posting
Base wage, along with sales incentives, plus career advancement potential! Work schedule is 11am to 8pm, Monday thru Friday. Work-from-home 4 days per week, following 6 weeks of in-person training.
Job Summary:
The Inside Sales Representative is the driving force behind helping customers discover the best solutions for their needs. By leveraging value-based selling techniques, they will identify and recommend the right products and services, ensuring customer satisfaction and driving revenue growth. Their proactive approach to outbound calling and follow-ups will create new sales opportunities, while their collaboration with internal and external teams will guarantee an exceptional customer experience.
Responsibilities:
- Service incoming and outbound calls from residential customers inquiring about Midco products and services.
- Identify the right products and services for customers through value based selling techniques.
- Sell/upsell Midco products and services to new and existing customers.
- Perform proactive outbound calling associated with sales and marketing campaigns.
- Develop sales opportunities by researching and identifying potential customers; soliciting new customers; building rapport; providing technical information and explanations; and preparing quotations.
- Develop revenue by checking customer's buying history, suggesting related and new items, and explaining technical features.
- Accurately record customer transactions, establish accounts for new customers, and complete all necessary requirements for installs, service changes, repairs, and all other customer transactions.
- Follow up with leads and contacts in a timely fashion.
- Exceed organizational goals for revenue, upselling, and add-on selling.
- Refer leads as appropriate to B2B, Enterprise, and Advertising sales teams.
- Work closely with the internal team members and external Sales and Service teams to ensure an exceptional customer experience.
- Communicate effectively and professionally in all forms of communication with internal and external customers
- Model Midco’s mission, vision, values, ethos, and Leadership Success Drivers, and inspire others to do the same.
- Ensure customer privacy by adhering to Midco’s privacy guidelines while actively following Midco policies and procedures.
- Maintain reliable and predictable attendance as required by the position.
- Perform other duties as assigned.
Note: Management reserves the right to assign or reassign functions and responsibilities to this job description at any time.
Required Qualifications:
- High school diploma or equivalent (GED).
- Basic typing, email and computer skills.
- Proficient at using technology including the internet and applications.
- Exceptional communication skills, both verbal and written.
- Ability to adapt and excel in a fast-paced work environment.
- Ability to meet and exceed quota or goals.
- Self-driven and motivated to proactively complete outbound sales.
Preferred Qualifications:
- At least 1 year of previous sales or relevant customer service/sales experience.
Position leveling will be assigned congruent to experience and training.
Residential Inside Sales-Advanced
- Demonstrate solid understanding of industry, Midco initiatives, products/services, competition, the market and the needs of each unique customer.
- Demonstrate advanced sales techniques and ability to effectively adjust messaging to suit the needs of each unique customer.
- At least 3 years of previous sales or relevant customer service/sales experience required.
- Documented history of exceeding sales performance objectives.
Residential Inside Sales-Senior
- Demonstrate deep understanding of industry, Midco initiatives, products/services, competition, the market and the needs of each unique customer.
- Demonstrate highly skilled sales techniques and ability to effectively adjust messaging to suit the needs of each unique customer.
- At least 5 years of previous sales or relevant customer service/sales experience required.
- Documented history of exceeding sales performance objectives.
Work Environment:
- Inbound and outbound call center environment, wearing a headset.
- Extremely time sensitive to meet customer demand.
- May be required to work in excess of 40 hours per week.
- Some shifts are outside normal business hours.
Mental Demands:
- Ability to understand, follow and execute both routine and non-routine verbal and written instructions.
- Proficiency in understanding problems and collaborating with others to find alternative solutions.
- Clearly articulate instructions and expectations.
- Skilled in focusing on the issue at hand without reacting emotionally.
- Ability to de-escalate conflicts effectively.
- Maintain availability and composure during periods of continuous, high interaction volume.
- Adapt quickly to changing situations and customer needs and effectively manage the stress of ongoing incoming interactions.
