The posting
Job Summary:
The Retail Manager is responsible for leading daily operations across multiple Midco Stores to drive sales results, strengthen customer satisfaction, and support team performance. The role sets operational objectives, streamlines processes, and uses data to guide decisions that impact store success. It supports companywide initiatives that build customer awareness and loyalty while ensuring consistent execution of standards.
Responsibilities:
- Oversee operations at multiple Midco Stores and provide leadership to team members; direct sales initiatives, streamline processes, and ensure achievement of results.
- Provide assistance to customers within the retail environment at Midco Stores.
- Establish daily, weekly, and monthly objectives aligned with departmental standards; oversee the attainment and allocation of incentives.
- Contribute to Midco initiatives aimed at enhancing customer awareness and fostering loyalty.
- Enhance customer satisfaction and strengthen customer retention efforts.
- Provide training and coaching to team members on best practices to support professional growth, achieve operational objectives, and ensure high levels of customer satisfaction.
- Demonstrate effective cross-functional collaboration to ensure sustained achievement in designated stores.
- Exhibit business acumen to advance Midco’s growth by leveraging data to inform decisions and initiatives.
- Assess performance to identify areas for quality improvement and coaching opportunities.
- Prepare daily, monthly, and yearly reports promptly and with accuracy.
- Deliver prompt performance feedback and conduct daily coaching sessions. Complete quarterly conversations with team members and manage disciplinary or performance issues with professionalism and effectiveness.
- Willing and able to travel as needed.
- Operate and drive a vehicle in accordance with all Midco policies including maintaining a safe driving record.
- Model Midco’s mission, vision, values, ethos, and Leadership Success Drivers, and inspire others to do the same.
- Ensure customer privacy by adhering to Midco’s privacy guidelines while actively following Midco policies and procedures.
- Maintain reliable and predictable attendance as required by the position.
- Perform other duties as assigned.
Note: Management reserves the right to assign or reassign functions and responsibilities to this job description at any time.
Required Qualifications:
- Highschool Diploma/GED or equivalent.
- Minimum 5 years of retail sales experience.
Preferred Qualifications:
- Bachelor’s degree in relevant field and/or an equivalent level of education or work experience.
- Prior supervisory experience in sales or service within a retail or mobile setting.
Work Environment:
- The noise level in the work environment is moderate.
- May be required to work in excess of 40 hours per week and other than normal business hours, such as holidays, evenings and weekends as business demands.
- Heavy keyboard/mouse usage required with repetitive movements.
Physical Demands:
- May occasionally be required to reach with hands and arms, stoop, kneel, or crouch.
- Frequent use of hands and fingers for typing, writing, and operating standard office equipment (keyboard, mouse, phone, etc.).
- Ability to read detailed information on screens, dashboards, and printed materials; may require prolonged screen time.
Mental Demands:
- Maintain situational awareness and problem‑solving skills to address unexpected issues within stores, resolve operational delays, and support staff across multiple locations.
- Demonstrate strategic thinking when establishing objectives that align with departmental standards and when supporting initiatives that promote customer awareness and loyalty.
- Prioritize and shift focus quickly in a fast‑paced retail environment while balancing multiple competing demands, such as coaching, reporting, customer needs, and operational tasks.
