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Open nowPosted 32 days ago

Agente especialista post venta

Midea49 open roles

Where
Santa María Tulantongo, Estado de México, Mexico
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Your applicationOpen nowAgente especialista post ventaMidea · Santa María Tulantongo, Estado de México, Mexico

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Midea's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: posted 32 days ago

The posting

Location: Santa María Tulantongo,Estado de México,Mexico

Midea LATAM North, uno de los principales proveedores mundiales de soluciones para el hogar y aire comprimido, estamos comprometidos a hacer la vida más fácil, eficiente y conectada. Nuestra cultura está impulsada por la innovación, la colaboración y la excelencia operativa, y nuestra gente está en el corazón de todo lo que hacemos.

OBJETIVO DE LA POSICIÓN:

Recuperar el máximo valor posible en órdenes canceladas, reembolsadas, no retornadas o retornadas con daño, minimizando la pérdida monetaria y asegurando la resolución en tiempo de aclaraciones posventa en plataformas E-commerce.

PRINCIPALES RESPONSABILIDADES:

• Dar seguimiento a órdenes canceladas / reembolsadas.

• Revisar el estado de la mercancía retornada por cancelación / reembolso.

• Crear tickets / aclaraciones con las paqueterías en caso de recibir mercancía dañada.

• Llevar control de retornos de mercancía en un Order Tracker.

• Apoyar en almacén para la inspección de piezas. (TEXCOCO

PERFIL REQUERIDO:

• Por lo menos 1 año de experiencia en administración o gestión de tickets e incidencias.

• 1+ año de experiencia en atención al cliente.

• Experiencia en Marketplace / E-commerce (es un plus).

• Excel intermedio - avanzado: VLOOKUP, tablas dinámicas y manejo de bases de datos.

¿QUÉ OFRECEMOS?

• Horario de lunes a viernes.

• Oportunidad de ser parte de una empresa global de rápido crecimiento.

¿POR QUÉ MIDEA?

Porque somos una empresa global con una mentalidad regional. Porque tu talento no conoce límites. Y porque estamos construyendo un futuro más inteligente, conectado y humano para millones de personas en todo el mundo.

En Midea LATAM North, creemos que equipos diversos construyen mejores soluciones. Estamos orgullosos de ser un empleador que ofrece igualdad de oportunidades y estamos comprometidos con un lugar de trabajo donde todos sean respetados, valorados y empoderados para crecer...

¡Únete a nosotros y forma parte de un equipo donde tu talento marca la diferencia!

Midea LATAM North. es un empleador que ofrece igualdad de oportunidades. No discriminamos por raza, religión, color, origen nacional, género (incluyendo embarazo, parto o condiciones médicas relacionadas), orientación sexual, identidad de género, expresión de género, edad, estatus como veterano protegido, estatus de persona con discapacidad u otras características legalmente protegidas.

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    The review screen in CV Rocket: how each CV was read, round by round.

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    An application in CV Rocket: every answer filled in on the employer's form.

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