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Open nowFirst seen 8 hours ago

Service Assistant - Full-Time

Midwest Transit Equipment26 open roles

Where
Swansea, IL
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Your applicationOpen nowService Assistant - Full-TimeMidwest Transit Equipment · Swansea, IL

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Midwest Transit Equipment's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

8.2% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.8%1 day
  2. 3.8%3 days
  3. 8.2%7 days
  4. 15.2%14 days
  5. 34.2%30 days
This job: first seen 8 hours ago

The posting

Midwest Transit Equipment, Inc. seeks a Full-Time Service Assistant for our Swansea, IL location.

We are looking for someone who is hard working and is seeking a career, not just another job.

Who we are:

For over 50 years, we have been known for our honesty and integrity in our dealings with both our manufacturers and customers. We take pride in our reputation for offering quality vehicles, exceptional service and affordable prices. We strive to emphasize excellence through our attention to detail and our quality service. We maintain thousands of vehicles at eight locations in five states and over 300 employees committed to providing safe, comfortable and reliable transportation for our customers around the world.

Essential Duties and Responsibilities:

  • Provide excellent customer service
  • Act as liaison between customers, manufacturers, and technicians
  • Look up warranty history and potential open recalls on buses
  • Open RO’s in computer system
  • Code RO’s for proper billing; customer, warranty, or company code
  • Track service work orders from start to finish
  • Coordinate pick and return of customer vehicles
  • Properly document all work orders
  • Communicate with Parts Dept and Service Technicians to make sure everything needed is on hand
  • Contact manufacturers for warranty approvals, issues, goodwill, and repair assistance
  • Perform timely follow up communication with the customer
  • Keeps updated on all warranty policies and product changes
  • Communicating with customers when a delay (Back Order) will occur and offering alternatives
  • Recording information carefully and identifying needed parts using most efficient method
  • Check in buses as they arrive and assist with keeping NO parking lanes open
  • Lot scanning at location and off-site location
  • Other duties as assigned

Education and/or Work Experience Requirements:

  • High School diploma or equivalent required
  • Experience in the Bus, Medium/Heavy Duty truck or automotive industry
  • Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers
  • Excellent computer proficiency (MS Office – Word, Excel)
  • Knowledge of internal service, sales and parts policies and procedures
  • Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service
  • CDL Class B preferred, but not required

Benefits:

  • Competitive Pay
  • Medical Insurance
  • Dental and Vision
  • Company paid for Short & Long Term Disability and Life Insurance
  • 401(k) with company match
  • Holiday Pay
  • Paid Time Off
  • Career Growth

Midwest Transit Equipment is proud to be an Equal Opportunity Employer. All applicants will be afforded equal employment opportunity without discrimination because of race, color, religion, sex, marital status, national origin or ancestry, citizenship status, age, physical or mental disability unrelated to ability, sexual orientation, military status, order of protection status or unfavorable discharge from military service. Midwest Transit Equipment is also proud to be a Drug Free workplace.

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  1. A CV for this posting

    Written against Midwest Transit Equipment's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Midwest Transit Equipment's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Midwest Transit Equipment's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

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  6. The interview in your calendar

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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