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Open nowPosted today

Business Excellence O2C Lead/Specialist

miele20 open roles

Where
Poznan
Work mode
Hybrid
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Your applicationOpen nowBusiness Excellence O2C Lead/Specialistmiele · Poznan

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  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

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The clock on this job

Early applications get read.

13.3% of postings close within 7 days. Measured by our own scanner across the market. miele postings stay open a median of 13 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.6%3 days
  3. 13.3%7 days
  4. 21.3%14 days
  5. 35.7%30 days
  6. 59.1%60 days
This job: posted today

miele median: 13 days open

The posting

Responsibilities:

  • analyze and redesign O2C processes in line with market best practices;
  • benchmark process solutions externally (e.g. SSC peers, ABSL, market standards), building awareness of relevant market tools and recommending the most suitable KPIs to measure process effectively;
  • deliver measurable improvements in efficiency, quality, controls, and KPIs;
  • communicate progress, results, and value clearly to management and senior stakeholders;
  • serve as a point of contact and trusted partner for Operations, IT, and Business stakeholders;
  • lead change execution; project management (scope, planning, delivery, and benefits tracking);
  • scope standardization and harmonization (alignment to Target Model);
  • identify, assess, and prioritize automation and AI use cases across processes (RPA, AI, agents).

Requirements:

  • min. 3 years of experience in relevant process area within international, SSC or GBS environments;
  • professional English proficiency at B2+ level;
  • strong E2E understanding of O2C processes and supporting systems;
  • proven experience in process improvement and identification of automation use cases;
  • proven ability to lead operational projects and deliver measurable results;
  • hands-on interest and practical exposure to automation and AI (RPA, AI tools, agents);
  • ability to challenge the status quo and drive cross-functional change;
  • ability to work independently and maintain high standards of work;
  • ability to convey complex information in a clear and simple way;
  • project management education or certifications (e.g. PMP, PRINCE2, Agile) as well as SAP S/4HANA knowledge would be considered an advantage.
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